Damian Ly
Bundoora,VIC
Summary
Motivated individual with over 4 years of experience in customer service and sales. Eager to help boost companies KPIs through outstanding customer loyalty-building and sales skills. Skilled in building customer relationships and understanding customer needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Optical Dispenser
John Lay
12.2021 - Current
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Exceeding weekly budget allocation and expected sales through strong and effective customer service
Pharmacy Assistant
Mahad Mohammed
01.2020 - Current
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Received, processed and entered prescription orders into pharmacy databases.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Replenishing stock and maintaining inventory levels
- Setting up displays for catalogue promotions
Education
Bachelor of Psychology (Honours) - Currently Studying
Latrobe University
Bundoora, VIC11.2024
High School Completion -
Parade College
Bundoora, VIC12.2020
Primary School Completion -
Saint Francis of Assisi
Mill Park, VIC12.2014
Skills
- Leadership Experience
- Organizational Skills
- Strong Work Ethic
- Problem-Solving
- Fast Learner and Adaptability
- Well Developed Time Management
- Multilingual (Hakka- Chinese Dialect)
Certification
- Completion of Mentor and Mentee Program certificate
- Certificate of completion of S2 training (supply of Pharmacy Medicines and Pharmacist Only Medicine )
- Certificate of completion of S3 training (addressing customer needs)
- Completion of book levels 1, 2 & 3 of optical dispensing
Referees
can be provided upon request
Timeline
Optical Dispenser
John Lay
12.2021 - Current
Pharmacy Assistant
Mahad Mohammed
01.2020 - Current
Bachelor of Psychology (Honours) - Currently Studying
Latrobe University
High School Completion -
Parade College
Primary School Completion -
Saint Francis of Assisi
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