Fatemeh Ghanbari
Hornsby
Summary
Customer-focused professional with extensive experience in retail environments. Proven ability to deliver exceptional customer service, manage point-of-sale transactions, and assist shoppers with product selection and styling advice. Highly organized and detail-oriented, with strong interpersonal skills and the ability to work effectively in a fast-paced environment.
Experienced with retail coordination, focusing on efficient store operations and customer satisfaction. Utilizes strong organizational skills and leadership to maximize retail performance. Track record of effective inventory management and team collaboration, ensuring smooth retail operations.
Overview
11
11
years of professional experience
Work History
Optical Dispenser
OPSM
09.2023 - Current
- Assist customers in selecting eyewear, offering personalized recommendations to suit their style and needs.
- Conduct pre-screening tests and ensure accurate fittings for lenses.
- Maintain product displays and ensure a clean and organized sales floor.
- Process sales transactions and provide exceptional customer service, enhancing customer satisfaction
- possess strong interpersonal skills and the ability to communicate effectively with customers from various backgrounds.
Retail Store Manager
Eye Shop
08.2019 - 02.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Sales Manager
Own Business
11.2017 - 03.2019
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- hospitality
Sales Associate
International Exhibition Centre – Iran
01.2014 - 06.2017
- Guided customers in selecting products, providing styling advice and assistance with purchases.
- Managed point-of-sale transactions, including handling cash and card payments.
- Ensured the store was tidy and organized, contributing to a positive shopping environment.
- Delivered exceptional customer service, addressing customer queries and ensuring satisfaction.
Education
BSc - Optometry
Zahedan
01.2017
Skills
- Excellent customer service and communication skills
- Retail sales and point-of-sale systems (POS) experience
- Styling advice and product recommendations
- Team collaboration and multitasking
- Organizational skills and attention to detail
LANGUAGES
English
Persian (Native)
Timeline
Optical Dispenser
OPSM
09.2023 - Current
Retail Store Manager
Eye Shop
08.2019 - 02.2023
Retail Sales Manager
Own Business
11.2017 - 03.2019
Sales Associate
International Exhibition Centre – Iran
01.2014 - 06.2017
BSc - Optometry
Zahedan
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