Jesse Laverack

Collaborated with In Multiplidic team for exceptional optical care provision.

Assisted customers with frame selection and educated them on lenses that would best suit their personal lifestyle.

• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Analysed data daily to project potential sales and enhance customer satisfaction.
• Performed administrative tasks such as; Answering incoming calls, scheduling appointments, updating customer information, received payments and ordered contact lenses.

• Effectively managed a diverse team of 30+ people on a daily basis ensuring smooth and efficient store operation
• Consulted with 10+ companies to organize stock inventory levels, ordering and controlling stock, overseeing staff and cash management on POS system
• Became proficient using Google documents and word excels spreadsheet, to create weekly roster for staff and streamlined an efficient way to keep track of staff weekly hours
• Improved staff productivity by implementing daily initiatives for staff to complete to ensure the store was organized and health a safety protocols were followed

• Greeted 200+ customers on a daily basis and delivered exceptional service to ensure their satisfaction and become returning customers
• Completed monthly training initiatives to improve my customer service skills and strengthen my work ethic that also benefitted the companies over all store performance
• Achieving recognition from The Coffee Club head office