Danica Clark
Gold Coast,QLD
Summary
Dynamic Administration Officer with proven expertise at TAFE Queensland, excelling in stakeholder communication and problem-solving. Adept at utilizing Microsoft Office 365 and managing complex customer portfolios, I consistently enhance operational efficiency and drive successful outcomes in claims management. Committed to delivering exceptional administrative support and fostering positive customer relations.
Overview
24
24
years of professional experience
Work History
Administration Officer, Educational Planning
TAFE Queensland
Robina, Qld
04.2014 - Current
Customer Advisor
WorkCover Qld
Robina , Qld
12.2001 - 03.2014
- Customer Service and administration role involving managing an industry specific portfolio of customers via telephone and face to face.
- General reception and administration duties including data entry, front desk duties and directing of telephone calls, using different computer software such as Microsoft Office and WorkCover specific databases, using the internet when needed, mail outs to Stakeholders, receiving, processing and directing mail etc.
- Managing Workcover claims and helping injured workers and their employers with their early return to work goal.
- Liasising with medical professionals to ensure that claims are managed proactively and the best claim outcome is met.
- Other roles within company I have held are, Customer Service Co-ordinator (Co-ordinating a team of Customer Service Officers to ensure that all administration duties were completed within timeframes daily) Associate Customer Advisor, Associate Claims Assessor, Customer Service Officer, and Insurance Administrator.
Skills
- Microsoft Office 365
- Data entry
- CELCAT – Timetabling program
- Student Mamagement System
- Co-pilot
- Problem solving
- Stakeholder communication
- Effective communication
- Decision making
- Adaptability
- Report generation
- Administrative support
- Scheduling expertise
- Customer relations
- Office management
- Time management
- Attention to detail
Timeline
Administration Officer, Educational Planning
TAFE Queensland
04.2014 - Current
Customer Advisor
WorkCover Qld
12.2001 - 03.2014
Similar Profiles
Bonnie MarshallBonnie Marshall
Job Seeker Officer at Tafe QueenslandJob Seeker Officer at Tafe Queensland
Timm WeeksTimm Weeks
Hairdressing Teacher at TAFE QueenslandHairdressing Teacher at TAFE Queensland
Paul HamletPaul Hamlet
Senior Teacher at TAFE QueenslandSenior Teacher at TAFE Queensland
Zoe KerrZoe Kerr
Trainee kennal attendent at TAFE QueenslandTrainee kennal attendent at TAFE Queensland
Georgia CheersGeorgia Cheers
Receptionist/Chiropractic Assistant at Forest Lake ChiropracticReceptionist/Chiropractic Assistant at Forest Lake Chiropractic