Providence Zirima
Launceston,Tasmania
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Kentucky Fried Chicken
02.2020 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained financial accounts by processing customer adjustments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Launceston College
Launceston, TAS11.2023
Skills
- Billing and Payment Processing
- Effective Customer Communication
- Financial Transactions
- Payment Processing
- Customer Inquiries
- Cash Handling
- Sales and Upselling
- Issue and Complaint Resolution
Timeline
Customer Service Team Member
Kentucky Fried Chicken
02.2020 - Current
Launceston College
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