Daniel Albrecht

• Supervised service business operations and made continuous improvements in each area.
• Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
• Built and maintained productive relationships with internal and external customers to facilitate business success.
• Monitored expenditures to mitigate risk of overages.
• Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Complied with established internal controls and policies.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Duties as per Vic & Tas Service Manager role

• Led team of up to 50 service technicians in field activities.
• Assessed operational needs and equipment availability to develop personnel schedules and assignments.
• Reduced time to complete service calls and expertly retained key customers.
• Spearheaded process improvement initiatives to reduce service costs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale.

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
• Developed strategies to reduce transportation costs and increase operational performance.
• Built and maintained strong partner relationships for smooth, cost-effective logistics.