Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel Coulthard

Saint Lucia,QLD

Summary

Personable and dedicated service team member with 5 years of experience in facilitating exceptional experiences for customers within a fast paced environment

High level of emotional intelligence to foster the most positive interactions for customers on behalf of Treasury Brisbane

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Assistant

Kmart
Robina, Queensland
11.2015 - 01.2020
  • Managed dozens of incoming calls daily while providing in person assistance to customers on shop floor
  • Managed customer queries and complaints in friendly and timely manner

Education

Bachelor of Arts - Political Science And Studies of Religion

University of Queensland
St Lucia, 4067
07.2018 - Current

Skills

    Complaint resolution

Inbound and outbound calling

Stocking and replenishing

Accomplishments

    Achieved annual zone-wide customer service award (2019) for repeated and exceptional displays of positive interactions with customers

Timeline

Bachelor of Arts - Political Science And Studies of Religion

University of Queensland
07.2018 - Current

Customer Service Assistant

Kmart
11.2015 - 01.2020
Daniel Coulthard