Daniel Kim
Redbank,QLD
Summary
Proven track record in enhancing customer satisfaction and loyalty at Regatta Hotel, showcasing exceptional problem-solving and dining area maintenance skills. Excelled in maintaining high hygiene standards and order accuracy, significantly contributing to a positive dining experience. Demonstrated expertise in allergy awareness and safe food handling, ensuring customer safety and compliance with health regulations.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Regatta Hotel
04.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Bussed and reset tables to keep the dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used slow periods to restock supplies.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Maintained clean and organised dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurants compliant with regulations.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Supervised dining table set-up to prepare for various event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Supervised banquet food station setup and coordinated service to multiple dining areas.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Customer Service Cashier
Kentucky Fried Chicken
06.2021 - 04.2023
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Arranged and replenished service desk displays and merchandise racks to maintain store appearance.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet various customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Pharmacology And Toxicology
Griffith University
Gold Coast, QLD03.2027
High School Diploma -
Staines Memorial College
Redbank Plains, QLD11.2023
Skills
- Dining area maintenance
- Quality Control
- Table Setting
- Allergy Awareness
- Cleaning and sanitising
- Service prioritisation
- Organization
- Detail Oriented
- Order Accuracy
- Food safety understanding
- Tableside Service
- Safe Food Handling
Timeline
Restaurant Server
Regatta Hotel
04.2023 - Current
Customer Service Cashier
Kentucky Fried Chicken
06.2021 - 04.2023
Bachelor of Science - Pharmacology And Toxicology
Griffith University
High School Diploma -
Staines Memorial College
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