Daniela Canaveral Jaramillo
Sydney,NSW
Summary
Proven Retail Sales Associate with a track record of boosting sales and enhancing customer satisfaction at Martellis Fruit Market. Expert in sales and customer service, blending bilingual communication skills to engage and retain a diverse clientele. Demonstrates reliability and a positive attitude, significantly improving the shopping experience and sales outcomes.
Customer Services Professional with strong experience in driving customer satisfaction and operational efficiency. Skilled in problem-solving, process improvement, and strategic planning. Known for fostering team collaboration, adapting to changing needs, and consistently achieving results. Expertise includes CRM systems, conflict resolution, and team leadership. Reliable and results-focused, ready to make a significant impact.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
Martelli's Fruit Market
04.2021 - 06.2022
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Handled cash register operations efficiently.
- Executed online order processing, guaranteeing prompt and correct delivery.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude toward colleagues and customers alike.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
Retail Sales Assistant
Guzman Y Gomez
12.2020 - 03.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Greeted customers and provided outstanding customer service.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Retail Sales Associate
Olympics Markets SAS
01.2019 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Real State Practice (Assistant Agent) -
TAFE NSW
Meadowbank, NSW05-2025
Certificate III in English -
TAFE NSW
NSW07-2021
High School Diploma -
Liceo Campestre Crecer
Palmira, Colombia06-2017
Skills
- Sales expertise
- Sales and customer service
- Reliability and punctuality
- Friendly, positive attitude
- Spiritual leadership
- Verbal and written communication
- Active listening
- Cash register operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Assistant
Martelli's Fruit Market
04.2021 - 06.2022
Retail Sales Assistant
Guzman Y Gomez
12.2020 - 03.2021
Retail Sales Associate
Olympics Markets SAS
01.2019 - 10.2020
Real State Practice (Assistant Agent) -
TAFE NSW
Certificate III in English -
TAFE NSW
High School Diploma -
Liceo Campestre Crecer
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