Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Barnard

Madeley,WA

Summary

Dedicated employee which maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Strong worth ethic, adaptability and exceptional interpersonal skills. Skilful in learning customer needs, directing to desirable merchandise and providing the service that is required. Committed to strengthening customer experiences with positivity and professionalism when answering requests. Highly-motivated employee with desire to take on new challenges. A quick-learning team player with effective communication and organisation skills.

Overview

5
5
years of professional experience

Work History

Client Service Officer

Gallagher Insurance Broking
Perth, Western Australia
05.2023 - 12.2023
  • Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
  • Maintained a positive relationship with clients through regular contact and follow-up calls.
  • Assisted customers in resolving product or service issues via phone or email communication.
  • Updated customer profiles in the company database as needed.
  • Performed administrative duties such as filing documents, and updating customer profiles in the company database as needed.
  • Processed payments from customers over the phone.

Retail Assistant

Ally Fashion
02.2023 - 05.2023
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires in-store and by telephone to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Retail Assistant

Decjuba
11.2021 - 01.2023
  • Used POS system to process customer returns to manage smooth refunds and exchanges following store procedures, as well as processing sales, and cash handling.
  • Provided exceptional services and pleasant shopping experiences to retail customers, whilst increasing sales due to recommending merchandise that is specific to the customer's needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Tennis coach

The Tennis Practice
02.2020 - 02.2021
  • Responsible for tennis coaching of children aged between 5-14 by consistently using positive reinforcement and constructive criticism.
  • Explained and demonstrated basic tennis techniques to team members.

Retail Assistant

Ronis Employee
11.2018 - 04.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, and gift card activations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Psychological And Behavioural Sciences

University of Western Australia
Perth, WA
06-2027

High School Diploma -

St Mark's Catholic College
Stanhope Gardens, NSW
09.2022

Skills

  • Verbal and Written Communication
  • Compliance Understanding
  • Customer Service Skills via in-person, phone and email
  • Document and Records Management
  • Time Management
  • Devoting full energy to the task at hand
  • Multi-Tasking
  • Eager to learn
  • Ability to work either in teams or alone
  • Providing Feedback
  • POS Systems and Transactions
  • Computer Skills
  • Engaging with Diverse Clients
  • Afrikaans Fluency
  • High-Energy Attitude
  • Organisational Skills

References

References available upon request.

Timeline

Client Service Officer

Gallagher Insurance Broking
05.2023 - 12.2023

Retail Assistant

Ally Fashion
02.2023 - 05.2023

Retail Assistant

Decjuba
11.2021 - 01.2023

Tennis coach

The Tennis Practice
02.2020 - 02.2021

Retail Assistant

Ronis Employee
11.2018 - 04.2020

Bachelor of Science - Psychological And Behavioural Sciences

University of Western Australia

High School Diploma -

St Mark's Catholic College

Similar Profiles

CREATE PROFILE
Danielle Barnard