Dannielle Carmont

Currently Managing both Decjuba and D-Luxe Stores at Westfield Eastgardens,

• Train new employees and Store Managers on proper protocols and customer service standards.
• Managing a team of 20 employees over two stores, rostering and ensuring that my wage, sales budgets are achieved and our customer data base goals are achieved.
• Responsible for implementing weekly Visual Merchandising directive as given by head office and making commercial changes when required.
• Stock management and store maintenance issues
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and KPI''s.
• Observing each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Boosting team member productivity by enhancing performance monitoring and instituting motivational approaches and maintain culture based on trust and group problem-solving . .
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Experienced in our POS system AP21 & Rostering through both ADP, RITEQ & Tambla.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Coached sales Team in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to team to keep business running smoothly.
• December 2019 National Incentive Winner.

• Helped customers locate products and checked store system for merchandise at other sites.
• Input credit and debit card payments in POS system to complete purchases.
• Used consultative sales approach to understand customer needs and recommend relevant offerings..
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently achieving above company KPI bench marks.

Working in the Riding School Office on weekends and when required, overseeing the running of the riding school and as a Horse Riding Instructor to both individual clients and groups.

• Oversaw day-to-day operations, including managing & allocating lessons & schedules for both instructors & Horses, ensuring the clients abilities were catered to correctly ensuring a personal and satisfying experience.
• Cleaned and maintained facility with 30 horses, keeping all in great health and adhering to veterinary visit schedule, feeding routines and cleaning practices.
• Balancing daily takings, taking bookings in person, over the phone & via email.
• Allocating Staff wages.
• Assisting with the organisation of promotions, Gymkhanas, School Holiday programs, Clinics & special events (e.g Weddings & photo shoots)
• Taught proper communication and riding commands for optimal control and safety around horses.

As a Registrations Office with the Registrar of Racehorses,my role was to record information regarding the Ownership and Identity of Thoroughbred Racehorses for Racing in Australia and for export. My role required great diplomacy and confidentiality critical to the integrity of the Australian Racing Industry.

• Data entry with extreme accuracy & attention to detail.
• Entering the original registrations and naming of of Thoroughbred Racehorse in Australia and adhering to the Rules of Australian Racing.
• Handling the registrations of the major studs on an annual basis.
• The recording of staff activity eg Staff productivity , Annual leave etc
• Corresponding with Owners, Trainers, and various Industry participants, maintaining exceptional customer service.
• Banking of Cheques & Credit Card payment on daily basis.
• Scanning and storage of all registrations, leasing and transfer documents.
• First Aid Officer 2008-2010
• Assisted Racing NSW in 2007's Equine Influenza relief fund, allocating payments to Industry participants affected,

• Running a customer service division of a company autonomously, being highly organised & able to multi-task was essential, reposting directly to the National Sales Manager.
• Providing excellent customer service to customers via the telephone & email.
• Daily processing of order and invoices.
• Processing credits, EDI's and export issues.
• Compiling the weekly newsletter.
• Keeping customer & sales agents updated with current product & supplying swatches and product information.
• Organising store set ups, merchandise display stands.
• Arranging product & displays for trade fairs.
• Researched issues with shipments, product damage and incorrect product amounts.

• Employed within the Bed linen division of the company (Woolrest).
• Providing excellent service to customers over the phone.
• EDI processing.
• Assisting sales agents & buyers nationwide by compiling catalogues, updating them on product ranges and satisfying their customer’s needs.
• Computer programs used: SAGE, outlook express, Microsoft Word & Excel.
• Tasked with data entry, records oversight and issue resolution for team of 4 customer service personnel.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

• Based within the Katie’s Flagship Store in Pitt St Mall, I assisted the regional manager in reaching monthly budgets in Sales, Gross Profit & wages.
• This position generally required me to work unsupervised & I was trusted with highly confidential information.
• Managing the stock levels of up to 27 stores & 4 brands weekly by the transferring of stock & traveled to different stores for manual stocktakes.
• Preparing Monthly managers meetings by compiling the necessary documents, preparing presentations & catering.
• Daily contact (oral & written) with 27 stores & head office.
• Organising store maintenance.
• Setting and budgeting monthly & weekly rosters for all stores.
• Staff recruitment.
• Visual Merchandising.
• Assisting the sales team on the sales floor.

• Assisting & styling customers.
• Achieving daily individual & store budgets.
• Cashiering, stocktaking, stock management & visual merchandising.