Sonya Shah
Clyde North
Summary
A customer-focused worker who is skilled in building relationships, understands customer needs, and brings experience and a new perspective to client relationships and communication. High-level Interpersonal skills in collaborating with clients and stakeholders at various levels, high efficiency, competence and passion for mental health awareness are best suited for a role in a Mental Health Organization.
Overview
3
3
years of professional experience
Work History
Retail Sales Assistant
DECJUBA
09.2023 - 03.2024
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining high level of professionalism.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
Customer Service Representative
Ole Canvas
03.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Teaching Assistant - Placement
St. Peter's College
08.2022 - 08.2022
- Assisted teachers with classroom management to maintain positive learning environment in a music class.
- Collaborated with fellow teaching assistants to create consistent and supportive learning environments for students.
- Supported classroom maintenance and upkeep, organizing instruments and vocal arrangements.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
Education
Bachelor of Arts - Psychology
Monash University
Clayton, VIC11.2025
Skills
- Fluent Bilingualism
- Relationship Building
- Student Engagement
- Cultural Sensitivity
- Customer Relations
- Adaptability
- Communication
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Professional Working
Timeline
Retail Sales Assistant
DECJUBA
09.2023 - 03.2024
Teaching Assistant - Placement
St. Peter's College
08.2022 - 08.2022
Customer Service Representative
Ole Canvas
03.2021 - 12.2023
Bachelor of Arts - Psychology
Monash University
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