Dante Ryan
Warner,QLD
Summary
I am an experienced and hardworking mechanical & parts professional with a solid background leveraging over 9+ years of expertise in the automotive industry. Adept at utilising advanced dealer management software, parts & inventory management systems - I am an organised and dependable team player known for my commitment to exceptional customer service and keen eye for detail. I have a proven track record of building strong relationships with clients and suppliers, driving increased sales, customer retention and overall satisfaction.
Outside of work, I am passionate about the mechanical & automotive world and enjoy 4x4, motorcycles, cars and computers / electronics. I am looking for a new opportunity to further my knowledge, skills and my passions and look forward to discussing my resume with you.
Overview
9
9
years of professional experience
Work History
Parts Interpreter
Brisbane City Automotive
07.2023 - Current
- Oversee the day-to-day supply of parts & consumables to the workshop whilst managing retail and all trade needs
- Work effectively & professional in fast-paced and dynamic environment
- Assist with inventory, stock control and warehousing needs as required including monitoring inventory levels and replenishment
- Work with vendors to place new orders, handle shortages and resolve defective parts issues and/or parts maintenance requests.
- Coordinate with suppliers to guarantee timely delivery of inventory and materials and with other departments to streamline production workflows.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support
- Advanced use & understanding of dealer management and parts / inventory control software including providing training and guidance to other employees
- Served customers in-store and by telephone to answer questions and place orders.
- Satisfied customers (incl. trade customers) with fast, knowledgeable service for any automotive product needs such as identifying the correct parts for their vehicles and reducing returns
Parts Interpreter
Penske Australia
01.2022 - 07.2023
- Supported with the establishment of a new Penske branch, including training, warehousing and general inventory management and setup
- Provided specialist training & support to Penske personnel in dealer management software - Pentana (ERA)
- Oversee trade & fleet customers including collaborating with technicians to identify necessary parts, improving job completion times and overall productivity.
- Increased efficiency in the parts department by maintaining accurate inventory records and implementing effective organisation strategies.
- Assisted with scheduling deliveries, ensuring timely arrival of essential parts for repair jobs and reducing downtime.
- Developed strong relationships with trade customers & suppliers through excellent customer service and communication
- Provided expert guidance on quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Stocked and managed stock of parts.
Parts Interpreter
Eagers Automotive
01.2021 - 01.2022
- Ordered parts and consumables for all retail and trade customer needs to the workshop
- Assist with inventory, stock control and warehousing needs as required including monitoring inventory levels and replenishment
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Worked effectively in fast-paced environment.
Service Manager
Brisbane Motorcycles
01.2019 - 01.2021
- Managed a team of automotive / motorcycle technicians, ensuring timely completion of repairs and adherence to safety & quality standards.
- Reduced wait times for customers by optimising scheduling and resource allocation within the service department.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and customers
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for customers.
- Monitored inventory levels of parts and supplies, minimising stockouts while also reducing overhead costs associated with excess inventory.
- Collaborated with sales team to coordinate pre-delivery inspections and repairs on new motorcycles, ensuring seamless handover from dealership to customer.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Increased repeat business by establishing strong relationships with customers through exceptional service and follow-up communication.
- Contributed to dealership''s overall success by regularly meeting or exceeding key performance indicators such as revenue growth, customer satisfaction scores, and employee retention rates.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and servicing activities.
Apprentice Mechanic
Torque Honda/Ford
01.2015 - 01.2019
- Made basic repairs to cars and other vehicles, asking questions and taking notes to increase personal knowledge.
- Observed senior mechanics completing major repairs & assisted with complex repairs, gaining hands-on experience and improving technical skills.
- Cleared work areas of debris and organised supplies to maintain safety and appearance.
- Test drove vehicles before and after repairs to determine functionality, necessary actions or completion statuses.
- Answered shop phone and talked with customers about repair progress, changes to plans or necessary supplies.
- Reduced downtime for customers by completing routine maintenance tasks such as oil changes, tire rotations, and brake adjustments efficiently.
- Increased overall shop efficiency by assisting with parts inventory management, tracking orders, and maintaining proper stock levels.
- Demonstrated adaptability by working on various vehicle makes and models, broadening knowledge of different systems and components.
- Repaired brake, exhaust, electrical and other systems, repaired or replaced worn and damaged components, serviced air conditioning systems and completed initial maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Fostered a positive work environment by being a reliable team player and actively contributing to the success of the shop through dedication and hard work.
Education
Certificate III - Automotive Sales
Work Skills Australia
Caboolture, QLD12.2017
Certificate II - Automotive Vocational Preparation
TAFE Queensland
Bracken Ridge, QLD12.2015
High School Diploma -
Mt Maria College
Petrie, QLD12.2015
Skills
- Microcat Electronic Parts Catalogue (EPC) - Advanced
- Pentana Dealer Management Software (DMS) - Advanced
- Expert Mechanical Knowledge
- Inventory Management
- Customer Service
- Warehouse Operations
- Vendor Relationship Management
References
Available on request.
Timeline
Parts Interpreter
Brisbane City Automotive
07.2023 - Current
Parts Interpreter
Penske Australia
01.2022 - 07.2023
Parts Interpreter
Eagers Automotive
01.2021 - 01.2022
Service Manager
Brisbane Motorcycles
01.2019 - 01.2021
Apprentice Mechanic
Torque Honda/Ford
01.2015 - 01.2019
Certificate III - Automotive Sales
Work Skills Australia
Certificate II - Automotive Vocational Preparation
TAFE Queensland
High School Diploma -
Mt Maria College
Similar Profiles
Mitchell DuttonMitchell Dutton
Used Car Sales Consultant at Brisbane City AutomotiveUsed Car Sales Consultant at Brisbane City Automotive
Nishant WarikooNishant Warikoo
New Car Sales Consultant - Honda, Nissan at Eagers Automotive BrisbaneNew Car Sales Consultant - Honda, Nissan at Eagers Automotive Brisbane
Jena MeanJena Mean
Recreational Leader at City Of Brisbane, Ca-City HallRecreational Leader at City Of Brisbane, Ca-City Hall