Dara O’Keeffe
Sydney,NSW
Summary
Driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Veterinary Nurse
Abbeyville Veterinary Hospital
Cork
05.2023 - 04.2024
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Collaborated with veterinary team members to provide comprehensive care for patients in a fast-paced environment.
- Increased client satisfaction with timely communication regarding their pets'' health status and any necessary follow-up appointments.
Receptionist
Abbeyville Veterinary Hospital
Cork
09.2022 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Performed cash and card transaction reconciliations to minimise discrepancies and ensure accurate financial report.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Housekeeper
Cork International Hotel
Cork, Ireland
09.2021 - 05.2023
- Supervised daily cleaning operations, ensuring adherence to hygiene standards and safety protocols.
- Trained new staff on cleaning techniques and equipment usage, enhancing team efficiency.
- Enhanced guest satisfaction through attention to detail in room preparation and cleanliness maintenance.
Customer Service Cashier
Arc Cinema at the Gate Cork
Cork
08.2018 - 07.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Responsible for deep cleaning screens, foyers and toilets before opening and closing.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared food and drinks while following safe food handling procedures.
Education
Veterinary Nursing Level 6 -
Cork College of FET, Douglas Street Campus
Cork City05.2023
Captive And Companion Animal Studies Level 6 - Animal Care
Cork College of FET, Douglas Street Campus
Cork City05.2021
Skills
- Customer Satisfaction
- Cash Handling
- Customer Complaint Resolution
- Strong multitasking
- Team Collaboration
- Safe Food Handling
Timeline
Veterinary Nurse
Abbeyville Veterinary Hospital
05.2023 - 04.2024
Receptionist
Abbeyville Veterinary Hospital
09.2022 - 05.2023
Housekeeper
Cork International Hotel
09.2021 - 05.2023
Customer Service Cashier
Arc Cinema at the Gate Cork
08.2018 - 07.2021
Veterinary Nursing Level 6 -
Cork College of FET, Douglas Street Campus
Captive And Companion Animal Studies Level 6 - Animal Care
Cork College of FET, Douglas Street Campus