Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darcy Heath

Birchgrove

Summary

I am a dedicated and results-driven professional working at a high-volume pub in the heart of Sydney, where I contribute to the operational success and customer satisfaction in a fast-paced environment. Alongside my role in the hospitality industry, I am pursuing a Bachelor of Security Studies at Macquarie University, where I am developing a strong foundation in security management, risk analysis, and strategic planning. My ability to balance academic pursuits with experience in a high-pressure setting reflects my time management skills, adaptability, and commitment to excellence. I am eager to apply my diverse skill set to future opportunities in the security field.

Overview

3
3
years of professional experience

Work History

Duty Manager

The London Hotel
04.2022 - Current
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Overseeing the overall finances of the business, and ensuring cost cutting measures are employed to ensure profits are maximised.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Managing in an high volume venue which generates over $100,000 a week.

Education

Bachelor of Security Studies -

Macquarie University
Sydney, NSW
11-2027

High School Certificate -

Cranbrook School
Sydney
12-2021

Skills

  • Team supervision
  • Attention to detail
  • Professionalism and integrity
  • Operational efficiency
  • Decision-making
  • Team building

Timeline

Duty Manager

The London Hotel
04.2022 - Current

Bachelor of Security Studies -

Macquarie University

High School Certificate -

Cranbrook School
Darcy Heath