Dawn Hodgen

Conducted ongoing staff development to help employees achieve growth within job roles.

• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Resolved customer issues quickly and managed over 60% of accounts to increase sales and meet quotas.
• Maintained high levels of organization in store by directing customers and replenishing merchandise.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Directly worked with a lot of customers per shift to build relationships and increase customer satisfaction ratings 70%.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.

• Displayed merchandise by arranging in appealing and orderly way to boost sales.
• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Coached team on effective upselling and cross-selling methods.
• Used POS system to process sales, returns, online orders and gift card activations.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Assisted customers with prompt and polite support in-person and via telephone.
• Increased sales by offering advice on purchases and promoting additional products.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Logged reports, expenses, receipts and sales documents into digital database with Software.
• Promoted high level of customer satisfaction through strong relationship building skills, consistent follow up and Skill.
• Opened and closed store independently when needed and prepared nightly bank drop for manager.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Approached browsing customers to initiate conversations to determine buying preferences.
• Assisted customers by answering questions and fulfilling requests.
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
• Inspected merchandise for quality and arranged proper display location on floor.

• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Functioned as backup in areas of sales, support, and services.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Referred customers to various services by evaluating needs and providing recommendations.
• Maintained records related to sales, returns and inventory availability.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Processed cash, check and credit card payments.
• Opened new merchandise and stocked sales floor racks and shelves.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Trained new employees on customer service, money handling and organizing strategies.
• Accepted and processed product returns.
• Processed credit and debit card payments to complete purchasing experience.