Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DEANE LAZARO

Melbourne,VIC

Summary

Seeking a challenging career with a progressive organization that provides an opportunity for personal growth and uplifts work development.

Overview

11
11
years of professional experience

Work History

Customer Service Assistant

Point Parking
Melbourne
02.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Pest Control Technician

Statewide Pest Control
Melbourne, VIC
01.2023 - 12.2023
  • Utilized various tools such as drills, hammers, saws during repairs.
  • Updated job knowledge by participating in educational opportunities related to the field of pest management.
  • Cleaned and maintained equipment regularly according to company standards.
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Maintained knowledge and adhered to state rules and regulations.

Pest Control Technician

Rentokil Pest Control
Melbourne, VIC
11.2021 - 11.2022
  • Followed all company protocols when applying pesticides on the inside and outside of structures.
  • Mixed chemicals according to label directions in order to create effective solutions for treating pests.
  • Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
  • Set mechanical traps, baits, and glue boards to remove pests from interior areas.
  • Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
  • Completed detailed reports after each job detailing the work completed along with any recommendations made.
  • Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.

Server

Airport Retail Enterprises
Melbourne
04.2018 - 11.2018
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.

Kitchen Hand/Trainer

Tram Car Restaurant
Melbourne
11.2016 - 11.2017
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Maintained a neat work station throughout shift hours.
  • Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
  • Followed all health code guidelines when handling food items.
  • Operated dishwashers to sanitize dishes and silverware.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.

Factory Worker

Complete Workwear Services PTY Ltd
ALTONA, VIC
07.2013 - 06.2014
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Sorted and packaged products to prepare for processing or shipment.
  • Loaded and unloaded items from machines and conveyors.
  • Communicated effectively with team members regarding tasks and progress.
  • Followed safety protocols while operating equipment and handling materials.
  • Cleaned work areas and machines to maintain a safe and organized environment.
  • Stacked boxes onto pallets for storage or shipment in an orderly manner.
  • Operated machinery to produce parts and products according to specifications.

Education

High School Diploma -

St. Albans Secondary College
01.2015

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Safe Food Handling
  • Supply Restocking
  • Service Sales
  • Pest Removal
  • Property Inspection
  • Strong math skills

References

  • Manny De Leon, Point Parking, Manager, 0415610625
  • Wilfredo Ramos, Airport Retail Enterprise, Manager, 0437385359
  • Dioma Lyn Arceño, Complete Workwear Services 0406632091

Timeline

Pest Control Technician

Statewide Pest Control
01.2023 - 12.2023

Pest Control Technician

Rentokil Pest Control
11.2021 - 11.2022

Customer Service Assistant

Point Parking
02.2020 - Current

Server

Airport Retail Enterprises
04.2018 - 11.2018

Kitchen Hand/Trainer

Tram Car Restaurant
11.2016 - 11.2017

Factory Worker

Complete Workwear Services PTY Ltd
07.2013 - 06.2014

High School Diploma -

St. Albans Secondary College
DEANE LAZARO