Seeking a challenging career with a progressive organization that provides an opportunity for personal growth and uplifts work development.
Overview
11
11
years of professional experience
Work History
Customer Service Assistant
Point Parking
Melbourne
02.2020 - Current
Answered customer inquiries and provided accurate information regarding products and services.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats and emails to facilitate customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Pest Control Technician
Statewide Pest Control
Melbourne, VIC
01.2023 - 12.2023
Utilized various tools such as drills, hammers, saws during repairs.
Updated job knowledge by participating in educational opportunities related to the field of pest management.
Cleaned and maintained equipment regularly according to company standards.
Followed all company protocols when applying pesticides on the inside and outside of structures.
Maintained knowledge and adhered to state rules and regulations.
Pest Control Technician
Rentokil Pest Control
Melbourne, VIC
11.2021 - 11.2022
Followed all company protocols when applying pesticides on the inside and outside of structures.
Mixed chemicals according to label directions in order to create effective solutions for treating pests.
Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
Set mechanical traps, baits, and glue boards to remove pests from interior areas.
Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
Completed detailed reports after each job detailing the work completed along with any recommendations made.
Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
Server
Airport Retail Enterprises
Melbourne
04.2018 - 11.2018
Provided excellent customer service to ensure satisfaction.
Ensured that each guest was served courteously, quickly, and efficiently.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Provided exceptional service to high volume of daily customers.
Took orders from customers accurately and in a timely manner.
Handled money transactions accurately while following company procedures for handling cash payments.
Greeted customers, answered questions and recommended specials to increase profits.
Kitchen Hand/Trainer
Tram Car Restaurant
Melbourne
11.2016 - 11.2017
Cleaned dishes, pots, pans and utensils.
Swept and mopped floors to maintain cleanliness in the kitchen area.
Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
Communicated effectively with co-workers regarding daily tasks assigned.
Maintained a neat work station throughout shift hours.
Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
Followed all health code guidelines when handling food items.
Operated dishwashers to sanitize dishes and silverware.
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Factory Worker
Complete Workwear Services PTY Ltd
ALTONA, VIC
07.2013 - 06.2014
Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Sorted and packaged products to prepare for processing or shipment.
Loaded and unloaded items from machines and conveyors.
Communicated effectively with team members regarding tasks and progress.
Followed safety protocols while operating equipment and handling materials.
Cleaned work areas and machines to maintain a safe and organized environment.
Stacked boxes onto pallets for storage or shipment in an orderly manner.
Operated machinery to produce parts and products according to specifications.
Vice President of Operations at L&R Group of Companies D.B.A WallyPark Airport Parking, Joes Airport Parking, FastTrack Airport Parking, Avistar Airport Parking and Joes Auto ParksVice President of Operations at L&R Group of Companies D.B.A WallyPark Airport Parking, Joes Airport Parking, FastTrack Airport Parking, Avistar Airport Parking and Joes Auto Parks