Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachelle Follett

Wellington,NSW

Summary

Customer service expert who identifies customers needs and delivers solutions to problems. Experience of over 10 years in a fast-paced customer service environment. Balancing customer Needs and company demands while achieving individual goals. Resourceful Merchandiser works effectively and productively within negotiated time frames. Adept at remaining focused on projects from beginning to completion, while paying close attention to detail. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Case Support Officer

I Care DXC Technology Workers Compensation
Wellington, NSW
04.2024 - Current

Throughout my time working for this company, I had my first working from home experience. This was a different challenge for me, however one that I have successfully managed. Some of the skills I acquired are as below

● Completing daily administration tasks on client files such as updating critical case

information

● Contacting clients regarding their workers compensation cases as well as taking

incoming queries from clients

● Provide support to case management

● Maintaining a registry of certificates

● Processing Invoices

● Appointment management

Strikeforce Merchandising, Welling

Merchandiser

StrikeForce
Wellington
12.2022 - Current

During my time merchandising i have learned how to work independently, follow instructions when given. Listen to managers and follow their requests when needed.

Below is an out line of the skills i have acquired during each role that i continue to use each day.

  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Developed promotional strategies to increase sales of featured products.
  • Organized displays according to company standards and specifications.
  • Maintained a clean and organized work environment at all times.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Provided training and support for new staff members in regards to merchandising operations.

Shop Assistant

Woolworths
Wellington
10.2009 - Current

During my time at woolworths wellington i have worked across multiple departments starting out on Front End/Registers and working my through deli, Fresh Convenience, Bakery, Meat, Produce and Planograms. Below is an outline of the skills i have acquired during each role that i continue to use each day.

  • Completed customer shopping transactions
  • Resolved customer complaints promptly and professionally
  • Quickly and efficiently processing customer payments
  • Safe food preparation
  • Maintained sanitation, health and safety standards in all work areas
  • Stock ordering and inventory
  • Stock replenishment
  • Product location and displays

Shop Assistant

BWS
Wellington
05.2022 - 04.2023

During my time at BWS Wellington I have learned how to work well with others as well as independently, stocking shelves, completing work loads whilst greeting and serving customers. My job included Paperwork, admin and processing orders.

Below is an outline of the skills i have acquired during each role that i continue to use each day.

  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Operated the cash register to process customer purchases accurately and efficiently.
  • Provided information about products and services to customers.
  • Organized merchandise on display racks according to established guidelines.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Completed daily checklists for smooth shop operations.

Education

Year 10

Wellington High School
Wellington, NSW
12.2010

Skills

  • Sales Techniques
  • Cost Analysis
  • Stock Replenishment
  • POS
  • Store Maintenance
  • Pricing and Signage Updates
  • Floor Set Design
  • Reliable and Punctual
  • Friendly and Outgoing

Certification

  • Tafe NSW

• Responsible Service Of Alcohol

• Responsible Conduct Of Gambling

• Use of hygienic practices for food safety

• Prepare and serve espresso coffee

• Working with children's check

Valid for paid and unpaid work

Timeline

Case Support Officer

I Care DXC Technology Workers Compensation
04.2024 - Current

Merchandiser

StrikeForce
12.2022 - Current

Shop Assistant

BWS
05.2022 - 04.2023

Shop Assistant

Woolworths
10.2009 - Current

Year 10

Wellington High School
Rachelle Follett