MICHELLE JONES
Gelorup,WA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Support Officer
Department for Communities and Child Protection
07.2018 - Current
- CIC Shopping, Viewpoints, Flexi Purchase, Funding Plans, Care plan distribution, Insurance Claims, Filing, Liaising with Clients, Paying Accounts, Travel Proposals, Problem solving in Difficult situations, Microsoft Office, Outlook, Excel, Data Entry, CTM – Corporate travel management (booking client and staff flights), Booking Client and staff accommodation, Booking Car hire client and staff, Evacuation Centre support (run by Department Communities and Co-ordinated with DFES/local shire), Assisting in setting up the center, Registering and supporting Evacuees
Customer Liaison Officer
Department for Child Protection
04.2011 - 07.2018
- Reception Duties, Answering Phones, Legal Filing, Raising Purchase Orders/Prophecy, Scanning and Attaching/Objective, Open and Closing Virtual Files/Objective, File Requests/Archiving Files/Objective, Liaising with Clients, Assisting Caseworkers/SOCS Officer, Vehicle/ Interview room booking, Microsoft Office, Outlook, Excel, Searching client details/Assist
Serviceperson/Administration
Rock Australia Mt Keith BHP
07.2010 - 11.2010
- Refueling Drill rigs, Servicing Cubex QXR1120 Drills, Servicing Atlas Copco L8 Drills, 250, 500, 1000, 2000HR Services, Operating Sterling 7500 Service Truck, Organizing outgoing and incoming freight, Operating Integrated Tool Carrier, Administration Duties, Booking and changing flights, Daily Drill diaries, Maintenance and purchase requests, Toolbox minutes, Stock take and ordering, Accommodation Requests
Office Assistant
Central City Medical Centre
07.2009 - 07.2010
- Working with Consult computer program, Telephonist/Receptionist, Audiometric Testing Officer, Assisting Nurses, Stock take /Ordering, Filing/Data Entry
House Cleaning
Absolute Domestics
05.2009 - 07.2009
Utility Room Attendant
Action Industrial Catering / Sinclair Nickel Mine
06.2008 - 05.2009
Utility
Spinifex Support Services
01.2007 - 12.2007
- Shift work (including night shift), Mine site Cleaning, Village Cleaning/Room Attendant, Bar Attendant, Customer Service/cash handling
Education
Certificate - Hospitality
Bay of Plenty Polytechnic
Bay Of Plenty, New Zealand 01-2000
High School Diploma -
Kati Kati College
Kati Kati, New Zealand01-1998
Skills
- Highly organized
- Data Collection
- Professional Communication
- Professional and mature
- Dedicated Team Player
- Time Management
- Travel Coordination
- Invoice Processing
- Clerical Support
- Confidentiality Practices
Certification
- October 2019 : Orientation Program 1: Child Protection and Signs of Safety
- February 2018: Communicate Effectively in the Workplace (CPFS) 000453
- February 2018: Equal Opportunity in Employment (CPFS) 000463
- April 2011 : Working with Children check - 845990
- April 2011: Microsoft 2010 Training/Objective Training/ Assist Training/ Prophecy Training
- Nov 2009: Audiometric Testing Officer Course
- Aug 2008: Heavy Rigid Vehicle License
- Dec 2007: St johns Senior First Aid Certificate
References
References available upon request.
Timeline
Case Support Officer
Department for Communities and Child Protection
07.2018 - Current
Customer Liaison Officer
Department for Child Protection
04.2011 - 07.2018
Serviceperson/Administration
Rock Australia Mt Keith BHP
07.2010 - 11.2010
Office Assistant
Central City Medical Centre
07.2009 - 07.2010
House Cleaning
Absolute Domestics
05.2009 - 07.2009
Utility Room Attendant
Action Industrial Catering / Sinclair Nickel Mine
06.2008 - 05.2009
Utility
Spinifex Support Services
01.2007 - 12.2007
Certificate - Hospitality
Bay of Plenty Polytechnic
High School Diploma -
Kati Kati College
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