Open To Work
Deborah Reiterer
MELBOURNE,VIC
Work Preference
Overview
16
16
years of professional experience
Work History
Optical Dispenser
Melbourne
Melbourne, Vic
03.2010 - Current
- Consulted with customers to determine optical needs and preferences.
- Assisted in fitting and adjusting eyewear for optimal comfort and vision.
- Educated clients on proper eyewear care and maintenance practices.
- Managed inventory of frames, lenses, and optical supplies effectively.
- Collaborated with optometrists to ensure accurate prescriptions were fulfilled.
- Operated optical equipment for measurements and lens adjustments efficiently.
- Trained junior staff on customer service techniques and product knowledge.
- Maintained a clean and organized workspace to enhance customer experience.
- Prepared detailed reports on monthly sales performance metrics.
- Maintained accurate records of patient prescriptions, measurements and sales.
- Kept up-to-date with latest trends in eye wear fashion through continuing education courses and industry events.
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Ensured compliance with local health regulations regarding sanitization protocols.
- Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
- Inspected finished lenses for defects before delivering them to customers.
- Verified accuracy of orders prior to delivery to ensure customer satisfaction.
- Processed payments accurately and efficiently utilizing point-of-sale systems.
- Assisted patients in selecting eyeglasses frames according to their facial features, style preferences and budget.
- Demonstrated a high level of customer service by providing expert guidance throughout the selection process.
- Trained new employees on company policies, practices and procedures.
- Dispensed contact lenses per doctor's specifications while demonstrating proper insertion techniques to patients.
- Adjusted and fitted eyeglass frames for proper alignment and comfort.
- Provided technical advice related to optical products including sunglasses, safety glasses and other vision care items.
- Conducted frame inventory audits and restocked shelves with new merchandise when needed.
- Handled customer inquiries, complaints or disputes in a professional manner.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders and payments.
- Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
- Instructed customers on how to care for, insert and remove contact lenses.
- Managed client frame selection processes and walked through lens options.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Verified finished lenses ground to prescription specifications.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
Timeline
Optical Dispenser
Melbourne
03.2010 - Current