Debra Thompson
Sunshine Coast,QLD
Summary
Customer-focused professional with nine years of experience working in the fashion industry, within Myer Sunshine Plaza. I am proficient in the art of selling, and skilled in forming relationships with customers, offering expert styling advice, therefore able to increase sales generation to help reach store targets. My ability to maintain a high level of customer satisfaction has enabled me to develop a reputation for providing professional, high-quality service, while demonstrating a strong work ethic, which has customers returning for the positive shopping experience they know they will receive.
Overview
9
9
years of professional experience
Work History
Concession Manager
Brandbank: Commonry
Myer Sunshine Plaza Maroochydore, Queensland
04.2024 - Current
- Provide outstanding customer service, responding to customer inquiries, complaints, and returns professionally, resolving issues with compassion and empathy.
- Create weekly reports detailing sales figures and feedback relating to the business.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Receiving stock accurately, ensuring correct security tagging of merchandise to avoid theft, overseeing visual merchandising, and ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Working closely with Myer staff to maintain a positive work environment. Processing payments accurately and proficiently using the Myer POS system.
Fashion Retail Assistant
Brandbank: Unison
Myer Sunshine Plaza Maroochydore, Queensland
07.2023 - 04.2024
- Assisted the team in the rollout of Unison when rebranded from French Connection, in both the Sunshine Plaza concept store and Myer womenswear and menswear pads.
- Provided outstanding customer service and fashion advice to customers based on their individual needs and preferences when working in the store and in Myer across both pads.
- Assisted with inventory, receiving stock, correct security tagging of all merchandise to avoid theft, and visual merchandising projects, such as window displays and mannequin styling. Replenishing merchandise on the sales floor as needed throughout the day.
- Handled customer complaints in a professional manner while following company policies.
- Placed special orders or called other stores to find desired items.
- Processed payments in-store and using Myer POS systems accurately and efficiently.
Concession Manager
Cue Clothing Pty Ltd
Myer Sunshine Plaza Maroochydore, Queensland
10.2016 - 06.2023
- I worked between both Cue Clothing and Veronika Maine brands within Myer Sunshine Plaza. Selling each on their unique differences, and being able to sell together when helping customers find their style, and create a fashionable wardrobe.
- Provided outstanding customer service, handled customer issues, complaints, and returns, ensuring satisfaction, and maintaining the stores' and brands' reputation.
- Participated in weekly meetings with other managers to discuss progress toward goals.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires. Supervising team members in providing exceptional customer service. Motivated higher sales through incentives, reward-based programs, and positive reinforcement of good sales practices. Set individual and team sales goals, motivating staff to meet and exceed these targets.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales. Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Worked closely with Myer staff to maintain a seamless working environment. Processed payments accurately and proficiently using the Myer POS system.
Education
High School Diploma -
Yarraman State School
Queensland12-1984
Skills
- Excellent customer service
- Positive attitude, reliable, and culturally aware
- Exceptional communication skills
- Effective in time management
- Sales reporting
- Inventory management
- Visual merchandising, detail-focused
- Employee training and staff scheduling
- POS system proficiency (Myer)
References
- Emma Marker 0414339403
- Natalie Mathews 0423101384
Timeline
Concession Manager
Brandbank: Commonry
04.2024 - Current
Fashion Retail Assistant
Brandbank: Unison
07.2023 - 04.2024
Concession Manager
Cue Clothing Pty Ltd
10.2016 - 06.2023
High School Diploma -
Yarraman State School
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