Deena Alomari
West End,QLD
Summary
Accomplished Professional with proven track record at TJX Australia, I leveraged exceptional communication skills and problem-solving abilities to enhance team performance and customer satisfaction. My collaborative approach and leadership fostered a supportive and efficient work environment. Skilled in computer applications and implementing policies, significantly contributing to operational success and achieving key objectives.
Overview
10
10
years of professional experience
Work History
Duty Manager
TJX Australia
02.2022 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Interviewed new employees and trained them in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution demonstrating excellent communication skills.
- Participated in training sessions to stay updated on product information and company policies.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled cash operations accurately, balancing drawers at the start and end of each shift.
- Assisted with inventory management and monitored sales floor and merchandise displays, taking corrective action such as restocking or reorganizing products.
- Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
Store Associate
TJX Australia
03.2021 - 02.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Maintained tidy and organized store to comply with company's standards.
Speech and Language Pathologist
Ministry of Education
09.2014 - 12.2019
- Conducted thorough assessments to accurately diagnose speech, language, voice, fluency, and swallowing disorders in patients of all ages.
- Collaborated with multidisciplinary teams to develop comprehensive care plans addressing the unique needs of each patient.
- Provided early intervention services to young children, resulting in improved speech and language development.
- Developed innovative therapy sessions that effectively targeted patients' specific areas of difficulty and helped them achieve their goals more efficiently with consistent progress monitoring.
- Educated families, care givers, and educators of patients on strategies for supporting their communication at home and school fostering a supportive environment for continued progress.
- Led professional development workshops for colleagues seeking to expand their knowledge in the field of speech-language pathology.
- Strengthened relationships with local schools by providing consultation services for educators working with students exhibiting speech-language difficulties.
Education
Master of Science - Language Sciences
University of Reading
The United Kingdom09-2017
Bachelor of Science - Hearing and Speech Sciences
University of Jordan
Jordan06-2013
Skills
- Excellent communication and interpersonal abilities
- Cultural sensitivity
- Teamwork and collaborative relationships
- Problems analysis and solving
- Policies and procedures implementation
- Computer skills
- Time management and organizational skills
- Recordkeeping and attention to detail
Personal Information
- Date of Birth: 08/22/1991
- Gender: Female
- Nationality: Bahraini
- Marital Status: Married
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Activities and conferences
- Bi-/Multilingualism and the Declining Brain Conference, University of Reading, 2017
- Hearing Screening Campaign, University of Jordan, 2013
- Speech Screening Campaign, University of Jordan, 2013
- Medical Mission, Operation Smile Jordan, 2012
- Listening to Learn Conference, Cochlear TM Amman, Jordan, 2012
Timeline
Duty Manager
TJX Australia
02.2022 - Current
Store Associate
TJX Australia
03.2021 - 02.2022
Speech and Language Pathologist
Ministry of Education
09.2014 - 12.2019
Master of Science - Language Sciences
University of Reading
Bachelor of Science - Hearing and Speech Sciences
University of Jordan
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