Deirdre Brown
Summary
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Worker
Southern Cross Community Healthcare
09.2023 - 01.2024
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Maxie's Diner
Amanda Stewart
10.2022 - 05.2023
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Prepared food orders, cooking on grill and operating fry station.
- Enhanced customer satisfaction by delivering food orders promptly and accurately.
Professional Cleaner
Deirdre Brown
08.2020 - 01.2022
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Maintained a high standard of cleanliness for commercial buildings, contributing to improved work environments.
- Reduced allergens in homes by thoroughly vacuuming carpets and upholstery, improving indoor air quality.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
Administrative Clerk
Quintal Kinetics
06.2015 - 11.2016
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Education
High School Diploma -
Sasolburg High School
South AfricaSkills
- Life Skills Development
- Emotional Support
- Cleaning and Sanitizing
- Daily Living Assistance
- Organizational skills
- Housekeeping tasks
- Multitasking Abilities
- Attention to Detail
- Administrative Support
- Customer Service
- Bookkeeping
- Daily Reporting
- Billing and Invoicing
Certification
In recognition of your completion of 'Quality, Safety and You' - NDIS Worker Orientation Module - Date of completion September 27, 2023
In recognition of your completion of New Worker NDIS Induction Module - Date of completion September 28, 2023
In recognition of your completion of Supporting Effective Communication Module - Date of completion September 27, 2023
In recognition of your completion of Supporting Safe and Enjoyable Meals - Date of Completion September 27, 2023
Additional Information
NDIS WORKER SCREENING
Deirdre Brown
NDIS number : 36780367
Expiry date : 26/09/2028
BLUE CARD
Deirdre Brown
Card Number : 2355180/1
Expiry date : 26/09/2028
HOBBIES
RESTORATIONS, PHOTOGRAPHY, CAMPING
I love being outdoors, admire old things and restore to its full beauty.
Timeline
Support Worker
Southern Cross Community Healthcare
09.2023 - 01.2024
Maxie's Diner
Amanda Stewart
10.2022 - 05.2023
Professional Cleaner
Deirdre Brown
08.2020 - 01.2022
Administrative Clerk
Quintal Kinetics
06.2015 - 11.2016
High School Diploma -
Sasolburg High School