Summary

Overview

Work History

Education

Skills

Interests

Timeline

DEKOTA MARIE

Customer Service

Seaford,SA

Summary

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and to lend a helping hand to meet team goals. I am an artistic woman and love to be in workplaces that spark my creativity.

Overview

5

5

years of professional experience

5

5

years of post-secondary education

Work History

Retail Assistant

JR’s Surf And Ski

Grenfell, Adelaide, SA

10.2022 - Current

Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Processed customer returns to manage smooth refunds and exchanges following store procedures.
Actively engaged customers to provide general assistance and information on store merchandise.

Receptionist

Commercial & Legal

Flinders, Adelaide, SA

03.2022 - 07.2022

Answered calls promptly and attending to each call in a professional manner
Greeted all clients coming into the office, take tea and coffee orders where required
Handled sensitive and highly confidential situations with diplomacy and discretion
Booked meetings and managing multiple calendars
Received all parcels, packages, paperwork dropped off to reception and notified staff
Managed the front office area and ensuring optimum presentation at all times
Prepared outgoing mail, record, prepare labels and stamp accordingly

Bartender

SWELL BREWING CO, McClaren Vale

McLaren Vale, SA

08.2021 - 09.2022

Served bar food and alcoholic beverages including wine, craft beer to 300 + patrons per shift
Studied and memorized 20+ craft beers and local wines in order to give quality recommendations to guests
Maintained a clean and tidy bar area by constantly wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients
Warmly welcomed guests with a smile and ensuring they were promptly served
Coordinated with team to maintain a safe environment by regulating alcohol consumption and deescalating conflict
Upheld all local and federal COVID-19 safety protocols including mask requirements, and enforcing social distancing

Bartender

Miami Marketta

Hillcrest, Miami, QLD

10.2020 - 06.2021

Kept bar presentable and well-stocked to meet customer needs.
Developed new signature cocktails to support bar marketing brand and increase profits.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Bartender Assistant

Harry’s Bar

Grenfell, Adelaide, SA

01.2019 - 07.2019

Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Replaced empty kegs and soda syrups.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.

Bartender

Seacliff Beach Hotel

Seacliff, SA

10.2018 - 10.2020

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Recruited and trained new bartenders and barbacks to help maintain talented team.

Retail Assistant

Weekend Surf. Co

Marion, SA

07.2018 - 10.2018

Greeted customers, helped locate merchandise, and suggested suitable options.
Answered incoming calls and emails to provide product information, features and benefits.
Increased sales and customer satisfaction through personalized servicing.
Recommended complementary purchases to customers, increasing revenue.

Education

Year 12 -

Marryatville High School, Marryatville

02.2013 - 12.2017

Skills

Retail transactions processing

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Interests

Art

Design

Surf

Cinema

Timeline

Retail Assistant - JR’s Surf And Ski

10.2022 - Current

Receptionist - Commercial & Legal

03.2022 - 07.2022

Bartender - SWELL BREWING CO, McClaren Vale

08.2021 - 09.2022

Bartender - Miami Marketta

10.2020 - 06.2021

Bartender Assistant - Harry’s Bar

01.2019 - 07.2019

Bartender - Seacliff Beach Hotel

10.2018 - 10.2020

Retail Assistant - Weekend Surf. Co

07.2018 - 10.2018

Marryatville High School - Year 12,

02.2013 - 12.2017