Demi Sutherland
Smithtown,NSW
Summary
Experienced Care Provider offering 5 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
10
10
years of professional experience
Work History
Individual Support Worker
Self Employed Business
01.2019 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Bank Teller
Holiday Coast Credit Union
02.2017 - 01.2019
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Customer Service Manager
Drew Baird Fitness
02.2014 - 12.2017
- Took ownership of customer issues and followed problems through to resolution.
- Overseen Customers Personalised Fitness programs and Dietary plans, made changes as needed.
- Assisted with Social Media Advertising
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Defined clear targets and objectives and communicated to other team members.
Education
Nursing
Southern Cross University
Coffs Harbour, NSW09.2025
Certificate II - Personal Training
Australian Institute of Fitness
09.2017
High School Diploma -
Melville High School
Kempsey, NSW10.2014
Skills
- First Aid and Safety
- WWCC
- NDIS Check
- Compassionate Communication
- Behavioural Management
- Excellent Customer Service Skills
- Extensive Skills in Social Media Advertising
- Progressive Care
- Attentive to People
Hobbies
Fitness and Personal Training
Swimming
Beach
Timeline
Individual Support Worker
Self Employed Business
01.2019 - Current
Bank Teller
Holiday Coast Credit Union
02.2017 - 01.2019
Customer Service Manager
Drew Baird Fitness
02.2014 - 12.2017
Nursing
Southern Cross University
Certificate II - Personal Training
Australian Institute of Fitness
High School Diploma -
Melville High School
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