Denise Rechsteiner
Townsville
Summary
Dynamic and detail-oriented Salon Owner/Operator with a proven track record in enhancing customer satisfaction and retention through exceptional service and effective business management. Skilled in cleaning and sanitizing practices, I excel in fostering client loyalty and maintaining a professional environment, ensuring compliance with industry standards.
Overview
30
30
years of professional experience
Work History
Hairdresser
Self Employed Services
Townsville, Queensland
12.2007 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Senior Stylist
Just Cuts
Townsville, Queensland
10.2005 - 08.2007
- Refined techniques for hair styling.
- Delivered exceptional customer service.
- Oversaw merchandising activities, guaranteeing smooth start and end processes.
- Managed cash float reconciliation to ensure accurate financial records.
- Directed daily store management tasks to maintain operational efficiency.
Sales Executive
Lederschmid
Switzerland
05.2002 - 05.2005
- Enhanced sales performance through strategic customer engagement.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased sales by executing successful sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Senior Stylist
Just Cuts
Townsville, Queensland
02.1999 - 05.2002
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Fostered client loyalty, leading to increased salon income.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Exhibited skill in managing different hair textures for varied customer requirements.
Salon Owner/Operator
Self Employed Services
Townsville, Queensland
04.1995 - 08.1999
- Ensured optimal customer experiences through effective management of salon functions.
- Consistently maintained a clean, organised welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
Education
Certificate - Sales
Retail, Sales & Leadership Training
Switzerland 11.2003
Certificate III - Hairdressing
Townsville College of TAFE Apprenticeship
Townsville, QLD06.1994
Certificate Of Introductory Hairdressing - Hairdressing
Pimlico TAFE College
Townsville, QLD12.1991
Completed Year 8-10 -
Thuringowa State High School
Townsville, QLD1989
Skills
- Excellent attention to detail
- Highly Dependable
- Proven to work unsupervised or in a management position
- Well developed communication skills
- Customer Service focused
- Cleaning and sanitizing
Timeline
Hairdresser
Self Employed Services
12.2007 - Current
Senior Stylist
Just Cuts
10.2005 - 08.2007
Sales Executive
Lederschmid
05.2002 - 05.2005
Senior Stylist
Just Cuts
02.1999 - 05.2002
Salon Owner/Operator
Self Employed Services
04.1995 - 08.1999
Certificate - Sales
Retail, Sales & Leadership Training
Certificate III - Hairdressing
Townsville College of TAFE Apprenticeship
Certificate Of Introductory Hairdressing - Hairdressing
Pimlico TAFE College
Completed Year 8-10 -
Thuringowa State High School
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