Denzel Gould
Burswood,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Positive and encouraging team member with an outgoing and vibrant demeanour with proven skills in establishing strong relationships with customers. Motivated to maintain customer satisfaction and contribute to a successful work environment. Specialize in busy, fast paced environments where serving multiple customers at once is required. Enthusiastic, energetic and focus with genuine passion for developing relationships, learning and representing the workplace in the best way possible.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
Bunnings Warehouse
11.2021 - Current
- Proving customer satisfaction by resolving product and service issues promptly and efficiently.
- Administering clear communication with team members and customers for faster issue resolution.
- Maintaining up-to-date knowledge of product and service changes.
- Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigating and resolving customer inquiries and complaints quickly.
- Efficiently working in busy and fast paced environments to provide excellent customer service and satisfaction.
Environmental Conservation Volunteer
Department Of Biodiversity, Conservation And Attractions
01.2024 - 01.2024
- Mentoring new volunteers, creating a supportive and inclusive team environment.
- Coordinating volunteer training sessions to ensure consistent delivery of services across teams.
- Contributing to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Maintaining clean, neat, and operational facilities to serve program needs.
- Employing strong interpersonal communication skills to convey information to others.
- Participating in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Bachelor of Science - Environmental Science
Curtin University
Perth, WA06.2026
High School Diploma -
Nagle Catholic College
Geraldton, WA10.2022
Skills
- Inquiry Management
- Payment Processing
- Customer Service
- Cash Handling
- Product Knowledge
- Issue and Complaint Resolution
- Store Maintenance
Accomplishments
Head Boy - Nagle Catholic College 2022
Timeline
Environmental Conservation Volunteer
Department Of Biodiversity, Conservation And Attractions
01.2024 - 01.2024
Customer Service Team Member
Bunnings Warehouse
11.2021 - Current
Bachelor of Science - Environmental Science
Curtin University
High School Diploma -
Nagle Catholic College
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