Summary
Overview
Work History
Education
Skills
References
Training
Relatedexperience
Languages
Timeline
Receptionist
Desanka Ogrizovic

Desanka Ogrizovic

St. Albans,VIC

Summary

I am a counsellor/case manager/consultant with over 10 years’ experience in the mental health and wellness sector. I have experience working with children, young people and families and carers. As a counsellor, I have worked with victims experiencing domestic violence, narcissistic abuse and assisted clients with clinical diagnoses of post-traumatic stress disorder (PTSD), depression and anxiety and neurodivergence. I am confident to develop interventions tailored to meet the individual needs of each client. My success is underpinned by a strong knowledge base of effective counselling techniques. With strong understanding of human thinking and behavior, I have a high level of empathy and passion for this demanding but rewarding field of work. This is critical to be able to assist at-risk individuals, such as the homeless, persons from economic disadvantage, persons from culturally and linguistically diverse backgrounds, persons living with mental illness and domestic violence victims. My academic qualifications and practical work experience have equipped me with sound knowledge of counselling therapies and interventions related to children, youth, families, and carers to provide counselling support and education on anxiety, depression, PTSD, addictions, and the unique needs of neurodivergent clients. I hold a Bachelor of Counselling (2021). My qualifications also include a Diploma of Children’s Services (2006), a Diploma of Professional Counselling (2010), with a major in child development and effective parenting, and a Diploma of Applied Social Science (2013).

Overview

14
14
years of professional experience

Work History

Employment Consultant

Jobfind
07.2024 - Current
  • Company Overview: Jobfind helps people get into work and stay in work
  • My role was contracted with Services Australia, dealing with participants, completing priorities, and assisting participant into employment- referring to Healthfind Services (psychological, physical health)
  • Jobfind helps people get into work and stay in work

Trauma and Generalist Counsellor

Anytime Counselling
03.2023 - Current
  • Company Overview: Anytime Counselling provides accessible and compassionate therapy interventions via telehealth
  • Anytime Counselling works in collaboration with the Wagga Wagga Women’s Health Centre, and provides counselling for individuals, adolescents, couples, and NDIS participants
  • Identifying and assessing the levels of support required for each individual and developing person-centred Case Plans, including targeted intervention strategies and therapies
  • Identifying individuals in high-risk situations and providing appropriate referrals, or short-term treatment interventions
  • Providing trauma recovery strategies and psychological education for clients
  • Providing crisis support services and interventions for women experiencing domestic violence, sexual assault, trauma, depression and anxiety, grief and loss and family and relationship issues
  • Liaising with stakeholders such as GPs and medical specialists and writing support letters for clients
  • Anytime Counselling provides accessible and compassionate therapy interventions via telehealth

Child and Youth Behavioural Counsellor

Therapy Talks Pty Ltd
09.2022 - Current
  • Company Overview: Therapy Talks is a paediatric allied health centre and offers speech pathology, therapy and education for children and young people on the autism spectrum, and their families and carers
  • Providing specialist early parenting counselling, including guidance on behavioural issues, and psychological education
  • Identifying and assessing the levels of support required for each individual and developing person-centred Case Plans including targeted intervention strategies and therapies
  • Identifying individuals in high-risk situations and providing appropriate referrals or short-term treatment interventions
  • Providing presentations to the speech therapy staff on mental health topics, such as social anxiety in children, to upskill the team on mental health issues when working with children and their families
  • Liaising with stakeholders such as GPs and medical specialists and writing support letters for clients
  • Therapy Talks is a paediatric allied health centre and offers speech pathology, therapy and education for children and young people on the autism spectrum, and their families and carers

Online Holistic Counsellor

DESA Holistic Wellbeing for Women
01.2016 - Current
  • Company Overview: DESA Holistic Wellbeing for Women is an online holistic counselling platform for women
  • Website: https://desaholisticwellbeing.com.au/
  • Providing generalist counselling on issues such as anxiety, depression, grief, anger-management, and addiction
  • Designing and implementing lifestyle and wellness programs for individuals according to a holistic needs model, focusing on the physical, social, emotional, cultural, spiritual, cognitive, and sensory aspects of wellness
  • Providing specialist early parenting counselling, including antenatal and postnatal depression
  • Identifying and assessing the levels of support required for each individual and developing person-centred Case Plans, including targeted intervention strategies and therapies
  • Identifying individuals in high-risk situations and providing short-term interventions, and referrals
  • DESA Holistic Wellbeing for Women is an online holistic counselling platform for women
  • Website: https://desaholisticwellbeing.com.au/

Case Manager

EML
12.2023 - 02.2023
  • Company Overview: EML provides support for the injured worker to return to the workplace
  • Case managers provide support in terms of managing claims, making bookings for specialists, writing Case reports
  • EML provides support for the injured worker to return to the workplace

School Wellbeing Counsellor

MANOR LAKES P-12 College
01.2019 - 12.2019
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.

Early Parenting Counsellor

Live and Learn Therapy
01.2013 - 12.2016
  • Company Overview: Live and Learn Therapy offers group counselling sessions and early childhood education
  • Conducting visitations to client’s residential premises to provide specialist early parenting counselling, including assisting with baby settling and sleep skills; identifying baby behavioural patterns, and general infant care/handling
  • Developing individual care plans for parents, tailored to the unique needs of each infant
  • Providing counselling to parents experiencing postnatal depression and/or sleep deprivation and developing remedial action plans
  • Live and Learn Therapy offers group counselling sessions and early childhood education

Volunteer Support Worker

Perinatal Anxiety and Depression Australia (PANDA)
03.2014 - 12.2014
  • Company Overview: Perinatal Anxiety and Depression Australia (PANDA) provides support for women who are suffering from perinatal anxiety or depression and their families
  • Providing phone-counselling support to individuals experiencing perinatal anxiety and/or depression on PANDA’s 24/7 National Helpline
  • Providing information on local medical services, mental health services and family support services
  • Consulting with health and allied-health professionals including GPs, psychologists, psychiatrists, midwives, and child health nurses to deliver holistic, family-centred care in a collaborative context
  • Preparing case notes including recommendations for follow-up
  • Undertaking intensive training, including suicide prevention
  • Perinatal Anxiety and Depression Australia (PANDA) provides support for women who are suffering from perinatal anxiety or depression and their families

Case Manager

Tweddle Child and Family Health Service
01.2011 - 10.2012
  • Company Overview: The Tweddle Child and Family Health Service is an early parenting centre providing early intervention and prevention for family and child health organisations that offer parenting support up to age two
  • Participating in the Parenting Assessment and Skills Development (PASD) program for families referred to the service by the Department of Health and Human Services (DHHS)
  • Conducting an assessment of parenting capacity and competency and identifying whether new skills could be developed to nurture the child’s intellectual, emotional, and physical needs
  • Assisting the PASD Care Coordinator to analyse areas of concern or difficulty and find solutions for identified problems and challenges
  • Participating in the implementation of short- and long-term goals with families, providing early parenting counselling, planning routines according to the infant/toddler age and stage of development, and educating parents and other caregivers in infant/toddler sleep and settling techniques and signs and cues that indicate fatigue
  • The Tweddle Child and Family Health Service is an early parenting centre providing early intervention and prevention for family and child health organisations that offer parenting support up to age two

Education

Certificate In Coaching - Coaching

AOTT
Remote
2024

Bachelor of Counselling -

Australian College of Applied Psychology
01.2021

Diploma of Professional Counselling - Major in child development and effective parenting

Australian Institute of Professional Counsellors
01.2010

Diploma of Applied Social Science -

Australian College of Applied Psychology
01.2013

Diploma of Children’s Services -

Victoria University
01.2006

Skills

  • Strong verbal and written skills
  • Active listening
  • Emotional intelligence
  • Intervention
  • Advocacy
  • Critical thinking
  • Problem solving
  • Record keeping
  • Stakeholder engagement
  • Team player
  • Time management and organisation

References

Available on request.

Training

  • Certificate IV in Real Estate Practice, 2019
  • Certificate in Medical Reception, 2016
  • Diploma of Beauty Therapy, 2016
  • Perinatal Massage Instructor Certificate, 2014
  • Post Natal Doula Certificate, 2014

Relatedexperience

  • Employment Consultant, Jobfind Flemington, 07/01/24, current, Jobfind helps people get into work and stay in work. My role was contracted with Services Australia, dealing with participants, completing priorities, and assisting participant into employment- referring to Healthfind Services (psychological, physical health)
  • Case Manager, Workers Compensation Federal Self Insurance for Services Australia - EML, 12/01/23, 02/08/23, EML provides support for the injured worker to return to the workplace. Case managers provide support in terms of managing claims, making bookings for specialists, writing Case reports.
  • Trauma and Generalist Counsellor, Anytime Counselling, 03/01/23, current, Anytime Counselling provides accessible and compassionate therapy interventions via telehealth.
  • Child and Youth Behavioural Counsellor, Therapy Talks Pty Ltd, 09/01/22, current, Therapy Talks is a paediatric allied health centre and offers speech pathology, therapy and education for children and young people on the autism spectrum, and their families and carers.
  • Online Holistic Counsellor, DESA Holistic Wellbeing for Women, 01/01/16, current, DESA Holistic Wellbeing for Women is an online holistic counselling platform for women.
  • School Wellbeing Counsellor, Manor Lakes P-12 College, 01/01/19, 12/31/19, Work placement whilst completing my bachelor in counselling.
  • Early Parenting Counsellor, Live and Learn Therapy, 01/01/13, 12/31/16, Live and Learn Therapy offers group counselling sessions and early childhood education.
  • Volunteer Support Worker, Perinatal Anxiety and Depression Australia (PANDA), 03/01/14, 12/31/14, Providing phone-counselling support to individuals experiencing perinatal anxiety and/or depression on PANDA’s 24/7 National Helpline.
  • Case Manager, Tweddle Child and Family Health Service, 01/01/11, 10/31/12, The Tweddle Child and Family Health Service is an early parenting centre providing early intervention and prevention for family and child health organisations that offer parenting support up to age two.

Languages

Serbian
Native or Bilingual

Timeline

Employment Consultant

Jobfind
07.2024 - Current

Case Manager

EML
12.2023 - 02.2023

Trauma and Generalist Counsellor

Anytime Counselling
03.2023 - Current

Child and Youth Behavioural Counsellor

Therapy Talks Pty Ltd
09.2022 - Current

School Wellbeing Counsellor

MANOR LAKES P-12 College
01.2019 - 12.2019

Online Holistic Counsellor

DESA Holistic Wellbeing for Women
01.2016 - Current

Volunteer Support Worker

Perinatal Anxiety and Depression Australia (PANDA)
03.2014 - 12.2014

Early Parenting Counsellor

Live and Learn Therapy
01.2013 - 12.2016

Case Manager

Tweddle Child and Family Health Service
01.2011 - 10.2012

Bachelor of Counselling -

Australian College of Applied Psychology

Diploma of Professional Counselling - Major in child development and effective parenting

Australian Institute of Professional Counsellors

Diploma of Applied Social Science -

Australian College of Applied Psychology

Diploma of Children’s Services -

Victoria University

Certificate In Coaching - Coaching

AOTT
Desanka Ogrizovic