Summary
Overview
Work History
Education
Skills
References
Availabilities
Timeline
Generic

DESPINA MOISIDIS

Melbourne,VIC

Summary

Diligent Retail Associate and Junior Manager skillful in connecting with people and promoting products and quality service. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, training and delegating staff and running front of house as well as opening and closing the store.

Overview

8
8
years of professional experience

Work History

Motor Claims Consultant

Allianz
Melbourne, VIC
11.2023 - Current
  • Reviewed documents such as police reports, bills, invoices, photographs. related to claim processing.
  • Participated in training sessions designed to enhance knowledge of relevant state laws pertaining to insurance policies.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Completed WOVR forms for written off vehicles
  • Trained in Allianz systems, such as ACMS and Polisy
  • Developed and maintained relationships with repair facilities, salvage yards, and other related parties.
  • Drafted letters to customers regarding claim status updates or resolution outcomes.

Retail Sales Associate

Industrie
Bundoora, VIC
09.2022 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Used product knowledge to suggest items to match client needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Managed cash register operations using POS system and processed sales and returns.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Organized new stock for floor placement.
  • Prepared and submitted nightly bank deposits.

Junior Manager

Melissa Cakes Cafe and Bar
Lower Templestowe, VIC
12.2018 - 09.2021
  • Open and Close the shop with my own set of keys i am trusted with
  • Counted cash, made change, created a float for the next day and balanced cash register drawer.
  • Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Kitchen Hand

Tunstall Square Charcoal Chicken
East Doncaster, VIC
02.2019 - 07.2023
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Increased production schedule through multitasking and efficient cooking strategies.
  • Packaged all takeout orders carefully packaged to prevent food from spilling.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Answered phone inquiries to record takeout orders and respond to service questions.

Operations Team Member

Bunnings
Nunawading, VIC
04.2022 - 07.2022
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Enforced federal, state, local and company rules for safety and operations.
  • Gathered feedback from customers to share with team members.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Used suggestive selling techniques to promote add-on sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Retail Sales Assistant

JD Sports
Doncaster, VIC
11.2021 - 02.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Created price tags and merchandise signs for new items.

Casual Retail Assistant

Hairhouse Warehouse
Lower Templestowe, VIC
01.2016 - 10.2017
  • Managed cash register operations using POS system, including processing sales and returns.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Calculated pricing, applied discounts and collected payment to process transactions.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Maintained current store, product and promotional knowledge to drive consistent sales.

Personal Assistant

Vista Beauty
Templestowe, VIC
11.2017 - 01.2019
  • Scheduled appointments for clients by booking time slots based on requested services and beautician availability.
  • Took photos of customer results, products and other salon activities to post on social media to promote business.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.

Education

Diploma of Business -

RMIT University
Melbourne, Victoria
10.2019

High School Diploma -

Balwyn High School
Melbourne, Victoria
11.2018

Bachelor of Business - Marketing

RMIT University
Melbourne Victoria

Skills

  • Staff training and development
  • Time Management
  • POS system operation
  • Cash register operation
  • Customer assistance
  • Microsoft Office
  • Leadership
  • Friendly, positive attitude
  • Team building

References

Lisa Galanis – Vista Beauty (Owner/Beautician)

– 0413 668 455, vista_beauty@hotmail.com

Nadia Thomas - Melissa Cakes Cafe and Bar (Senior Manager)

- 0409 352 983

Harry Simas – Tunstall Square Charcoal Chicken (Owner)

– 0422 807 080

Tamara Abi-Orm Alhmadieh – Hairhouse Warehouse (Manager & Hairdresser)

-0402 133 592

Availabilities

Monday: ALL DAY

Tuesday: ALL DAY

Wednesday: ALL DAY

Thursday: ALL DAY

Friday: ALL DAY

Saturday: ALL DAY

Sunday: ALL DAY

Timeline

Motor Claims Consultant

Allianz
11.2023 - Current

Retail Sales Associate

Industrie
09.2022 - Current

Operations Team Member

Bunnings
04.2022 - 07.2022

Retail Sales Assistant

JD Sports
11.2021 - 02.2022

Kitchen Hand

Tunstall Square Charcoal Chicken
02.2019 - 07.2023

Junior Manager

Melissa Cakes Cafe and Bar
12.2018 - 09.2021

Personal Assistant

Vista Beauty
11.2017 - 01.2019

Casual Retail Assistant

Hairhouse Warehouse
01.2016 - 10.2017

Diploma of Business -

RMIT University

High School Diploma -

Balwyn High School

Bachelor of Business - Marketing

RMIT University

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