Srividya Arudhra
Perth
Summary
Professional with deep expertise in claims management, prepared to excel in this role. Known for strong analytical skills, effective problem-solving, and thorough understanding of insurance policies and regulations. Team-oriented and results-driven, flexible in adapting to changing priorities. Recognized for exceptional communication, negotiation abilities, and focus on delivering high-quality outcomes.
Experienced with analyzing and resolving intricate claims issues efficiently. Utilizes negotiation and investigative skills to achieve favorable outcomes consistently. Knowledge of compliance standards and client relationship management, ensuring smooth and effective claims processes.
Professional claims consultant prepared for impactful contributions. Experienced in managing complex claims processes, ensuring compliance, and fostering client relationships. Known for effective team collaboration, adaptability, and results-driven approach, leveraging analytical and communication skills.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 8 years of experience interviewing specialists, witnesses and claimants to compile information.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Motor Claims Consultant
IAG Insurance
11.2023 - Current
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
- Increased efficiency in claims handling by developing streamlined processes and procedures for the team to follow.
- Developed customized solutions for unique client needs, taking into account individual circumstances while adhering to company guidelines.
- Assisted clients in navigating insurance policies and understanding their benefits, promoting informed decisionmaking.
- Reduced claim resolution time with thorough investigations and effective negotiation techniques.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
- Collaborated with legal teams to defend against fraudulent claims, protecting company assets.
- Conducted comprehensive risk assessments to identify potential exposures and recommend appropriate coverage options.
- Collaborated with underwriters to establish accurate pricing models based on individual risk profiles.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Followed up with customers on unresolved issues.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Identified suspicious losses and contacted manager for investigative assistance.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
- Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
- Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Maintained contact with claimants and attorneys to determine treatment status.
Retail Store and sales Manager
OPTUS Australia
11.2017 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
- Expanded market share by identifying and penetrating untapped markets.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Pioneered adoption of sustainable practices in sales operations, leading to recognition as industry leader in sustainability.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Conducted comprehensive market research to identify new opportunities and trends.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Facilitated business by implementing practical networking techniques.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Sales Assistant
SALVATION ARMY
06.2017 - 11.2017
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Executed visual merchandising strategies to attract customers and drive sales.
- Increased store foot traffic with innovative window display designs.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Boosted store revenue through upselling and cross-selling techniques.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Monitored sales trends to advise management on potential inventory adjustments.
- Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
- Organized in-store promotions to increase awareness of new product lines.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Implemented customer feedback system to identify and address areas for improvement.
- Fostered positive shopping environment, leading to high customer satisfaction scores.
Education
Master of Science - Food Science, Nutrition & Dietetics
Mount Carmel College
Bengaluru, Karnataka, India06-2015
Bachelor of Science - Home Science
Mount Carmel College
Bengaluru, Karnataka, India05-2014
Skills
- Claims analysis
- Investigation techniques
- Policy interpretation
- Claims investigation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Customer service and support
Languages
Hindi
Native or Bilingual
Tamil
Native or Bilingual
English
Full Professional
Interests
- Animal Care
- Growing herbs, vegetables, or fruits in home gardens
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- Volunteering
- Baking
- Backpacking and Hiking
- Getting involved in local advocacy groups to promote positive change in the community
- Supporting STEM education initiatives and mentorship programs
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Travel
- Gardening
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Reading
- Astrology
Timeline
Motor Claims Consultant
IAG Insurance
11.2023 - Current
Retail Store and sales Manager
OPTUS Australia
11.2017 - 11.2023
Sales Assistant
SALVATION ARMY
06.2017 - 11.2017
Master of Science - Food Science, Nutrition & Dietetics
Mount Carmel College
Bachelor of Science - Home Science
Mount Carmel College
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