Summary
Overview
Work History
Education
Extracurricular Activities
Reference
Timeline
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DHRUV SINGLA

Sales Consultant

Summary

Experienced and effective Motivated Sales Associative and tech repair technician with years of experience in Sales, Technology and system support.

Overview

2025
2025
years of professional experience
1
1
Language

Work History

IT Support Officer

Australian Computer Traders
02.2024 - 11.2024
  • Used ticketing system to provide remote support and technician support to IT admin at schools and other businesses.
  • Performed network, software, security and hardware troubleshooting remotely to ensure all systems for 40 end users daily.
  • Processed returns for laptops, PCs, AIOs, and other IT equipment.
  • Assisted in evaluating damage to units.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Duties performed inventory logging and distribution with Fedex Corp, returns inspection.

E-commerce Specialist

01.2021 - 07.2023
  • Monitor/track performance and revenue, working closely with analytic manager.
  • Generate new ideas for profit of business in terms of products and merchandising.
  • Work with graphic designers to develop all assets of web stores including banner ads, Product shots, ads, cohesive design look for overall web stores.
  • Using commerce innovation to develop product bundles and create engaging retail proposition to fan base.
  • Manage plans and delivery commitments for 30 customers daily.

Sales Consultant and Repair Technician

Star Phones
05.2020 - 07.2022
  • Evaluated media equipment and software application for the purpose of making repairs, providing technical support, diagnosing malfunctions and recommending acquisitions.
  • Given diagnostic for repair, Tracking malfunctions and breakage to draft repair cost estimates.
  • Arranged and organised inventory, tracking parts and document repairs.
  • Backed up and restored data to replacement devices.
  • Repaired cellular phones and other devices.

IT Support Desk

Y2K Technologies
01.2013 - 05.2016
  • Collaborated with cross-functional teams to address complex issues, ensuring seamless communication and faster resolutions for clients.
  • Deployed host security activities.
  • Diagnosed and repaired malfunctions, including file deletion, failed account entry, slow desktop operating speed.
  • Developed strong relationships with customers, fostering trust and loyalty through consistent high-quality service delivery.
  • Used ticketing systems to manage and process support actions and requests.
  • Supervised and managed relationships with external vendors and advisors.

Outbound Sales Consultant

Eagle Square Lighting
07.2022 - 04.2023
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Improved overall customer purchasing experiences.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.

Retail Sales Consultant

Lighting Illusions
5 2023 - 2 2024
  • Consistently exceed sales quotes for Lights and Fans and arranged special order for customers.
  • Accurately communicating product knowledge.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Followed up with suppliers for product availability and specialised orders.
  • Handled incoming and outgoing multiline phone calls
  • Successfully managed information using Oracle NetSuite software, clients record, order and billing with 100% accuracy.
  • Maintained accurate records of all sales transactions and customer data.


Education

Diploma of Information Technology -

Australian Institute of Business And Technology
Brisbane
04.2001 -

Cert III in Digital Media And Technology -

TAFE QLD
04.2001 -

CompTIA A+ -

CompTIA
04.2001 -

Extracurricular Activities

  • Administrative Task, Assisted workers with file data entry and documentation. Created and submitted accurate reports and forms in compliance with protocols.
  • Community work, Reached out to non-profits and other organisations to find funding. Remained solutions-oriented in face of complex problems to assist management and overall business directions.

Reference

Robert Cullen - Production Team Leader - +61450366859


Timeline

IT Support Officer

Australian Computer Traders
02.2024 - 11.2024

Outbound Sales Consultant

Eagle Square Lighting
07.2022 - 04.2023

E-commerce Specialist

01.2021 - 07.2023

Sales Consultant and Repair Technician

Star Phones
05.2020 - 07.2022

IT Support Desk

Y2K Technologies
01.2013 - 05.2016

Diploma of Information Technology -

Australian Institute of Business And Technology
04.2001 -

Cert III in Digital Media And Technology -

TAFE QLD
04.2001 -

CompTIA A+ -

CompTIA
04.2001 -

Retail Sales Consultant

Lighting Illusions
5 2023 - 2 2024

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DHRUV SINGLASales Consultant