Diani Leslie
Oakleigh,VIC
Summary
I am a highly motivated and results-driven sales professional seeking a challenging opportunity to leverage my skills and experience in a dynamic sales environment.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in an administrative role. With the desire to continually learn and adapt to my role to be help fellow colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Crown Cellar & Co - Crown Melbourne
03.2022 - 01.2025
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Did the additional coursework within to crown to learn how to use their preferred ERP PeopleSoft and other internal networks.
- Managed and motivated employees to be productive and engaged in work.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Server
Luckman Catering
02.2019 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Human Structure And Function
Melbourne Univeristy
Parkville, VICBallarat Clarendon college - Maths Methods, Chemistry, Biology, English Mainstream, Physical Education
Ballarat Clarendon college
01.2018
Skills
- Problem solving
- Flexibility
- Communication
- Organization
- Critical thinking
- Decision-making
Activities
Due to the nature of my previous job majority of my extracurricular activities revolved around expanding my knowledge of wine and spirits. I did a multiple winery tours with other manager within crown, this allowed us to not only gain an understanding of the products withing crown but also to speak to producers and distributors. The outings also further enhanced the bond and relationships among those who went, making it easier for me to reach out but also support them if they need.
Certification
WSET Level 2 Wine course - July 2022
Completed while working as I wanted to broaden my knowledge regarding the products sold at the store so, I could manage to the best of my abilities.
Timeline
Manager
Crown Cellar & Co - Crown Melbourne
03.2022 - 01.2025
Server
Luckman Catering
02.2019 - 02.2020
WSET Level 2 Wine course - July 2022
Completed while working as I wanted to broaden my knowledge regarding the products sold at the store so, I could manage to the best of my abilities.
Bachelor of Science - Human Structure And Function
Melbourne Univeristy
Ballarat Clarendon college - Maths Methods, Chemistry, Biology, English Mainstream, Physical Education
Ballarat Clarendon college
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