Dickson Lam
Sydney,NSW
Summary
Entrepreneurial and creative that is passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Strong track record within multiple business sectors leading teams of diverse cultures to deliver success in the workplace.
Overview
11
11
years of professional experience
Work History
Restaurant Co-Owner/Operator
Urban Thai Enmore
01.2023 - Current
- Supervised and managed daily activities of restaurant and 8 employees.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
Founder
Alcapoc Natural Skincare
01.2018 - 09.2023
- Spearheaded R&D and development of the Alcapoc brand including creation of all assets and intellectual property.
- Creative lead in development of product formulations, graphics, photography, videography and social media.
- Worked closely with PR & Digital Strategists and won the Alcapoc brand 6 Industry Awards in the first year of launch.
- Sourced vendors and negotiated contracts with various global suppliers that aligned with budgeting goals.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Identified business development challenges and customer concerns for proactive resolution.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Area Manager - Asia
Vanity Group
01.2013 - 12.2017
- Managed & Maintained business relations with 170 Hotels in the Asia Pacific Region and increased sales by 10%.
- Collaborated with cross-functional teams to align operations with business objectives.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Led weekly meetings with different teams of staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Graduate Diploma in Property Development -
University of Technology Sydney
Sydney12.2021
Bachelor of Interior Architecture -
University of NSW
Sydney12.2011
Skills
- Creative Thinking
- Brand Conceptualisation
- Decision Making
- Leadership Abilities
- Sales Forecasting
- Marketing Strategy
- Creative Problem Solving
- Budget Planning
- Financial Management
- Vendor Relations
- Local Regulations Compliance
- Quality Assurance
- Operational Efficiency
PERSONAL
I'm inspired by the world around me. We can learn so many lessons from both the natural and the man-made environment we inhabit. I am a sharp thinker and able to resolve simple and complex problems with simple solutions. One day, I dream to become a yoga instructor.
REFERENCE
Available upon request
Timeline
Restaurant Co-Owner/Operator
Urban Thai Enmore
01.2023 - Current
Founder
Alcapoc Natural Skincare
01.2018 - 09.2023
Area Manager - Asia
Vanity Group
01.2013 - 12.2017
Graduate Diploma in Property Development -
University of Technology Sydney
Bachelor of Interior Architecture -
University of NSW
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