Dina Tadros

• Systematic data collection and analysis to identify any outstanding issues, rectify errors and potential pitfalls.
• Prepare timely, high-quality decision letters on behalf of Delegates for major prescription medicines submissions within legislated timeframes.
• Liaise and facilitate cooperation with relevant internal and external stakeholders to finalise complex submissions accurately within tight deadlines.
• Prepare and send correspondence to sponsors to specify any deficiencies, address any concerns or request more clarification. Respond to the sponsors' pre- and post-approval queries.
• Provide professional and/or technical advice to other sections' enquiries.
• Review Consumer Medicine Information documents to ensure they align with TGA requirements and formatting.
• Work effectively and independently to manage own workload, manage the email inbox for decision letter requests and prescription medicine trade name queries.
• Update and ensure accurate completion of prescription medicine entries on the ARTG
• Respond to internal and external enquiries and refer more complex enquiries to the appropriate areas, demonstrating flexibility and innovation in overcoming obstacles.
• Active member of the Trade Name team by giving evidence based professional advice for the proposed prescription medicine trade names.
• Perform for interprofessional collaboration for legislative and clinical advice within the branch and other collaborating branches.
• Contribute to the strategic planning for the Section by facilitating business and operational process improvements.
• Provide training, orientation to new team members as required within PMAB.
• Contribute to positive and collaborative culture and induce some social events within the section to promote productive working relationships.
• Work flexibly within competing tasks to achieve team goals by undertaking other tasks as required for the section and other MO delegates.

My main responsibilities beyond the standard pharmacist duties were to:

• Contribute in strategic planning of annual business KPIs.
• Review the business plan at periodic milestones to assess the progress, identify any obstacles and develop improvement initiatives.
• Analyse, interpret and assess data and reports to make calculated risk decisions of quarterly dispensary budgeting.
• Oversee the anticipated prescription medicine shortage, implement a working plan to keep steady stock level and a tracking system to ensure all patients have fair access to their medicines.
• Streamline the integration of the Drive-Thru service in high throughput environment
• Generate, review and update the Standard Operating Procedures for high technical processes like "Ordering and dispensing Medicinal Cannabis within the regulatory framework"
• Implement, launch and maintain new professional services like Opioid Replacement Therapy, Hb1Ac and Sleep Apnea.
• Supervise and mentor intern pharmacists and dispensary staff to deliver high professional performance and duty of care.
• Provide professional and technical advice to pharmacists on complex situations based on the legislative and policy framework and guidelines.
• Establish and maintain effective working relationships with external stakeholders like wholesalers, pharmaceutical companies and clinical practices to achieve the pharmacy objectives and better outcomes.
• Cultivate positive work relationships between colleagues and manage work conflicts.
• Achievements:
• Driving first drive thru pharmacy in Canberra from start-up pharmacy to well established ,fully service Drive-thru chemist
• Leading a new pharmacy to be well established and one of highest rated pharmacies in Canberra within 3 years.
• Participating in NSW Government-Sponsored Clinical Trial for Management of UTIs by Community Pharmacists.( as 1 of 5 pharmacies within ACT)

• Winner "Local Business Award for Pharmacy Canberra region 2021.
• Finalist 2022 for " Local Business Award for Pharmacy".

• Accurate dispensing of medication after checking patient's history to exclude potential interactions.
• Patient Counselling on medications .
• Conducting Meds checks and clinical interventions.
• Running immunization clinics.
• Communicating effectively with patients and other Healthcare practitioners.

• Achieve and maintain top customer satisfaction and retention by cultivating productive relationships
  with patients.
• Receive scripts, collect patient history , check for drug interactions and making scripts ready to be
  checked by pharmacists.
• Conducting professional services such as Meds checks.
• Maintain stock levels for over-the-counter, dispensary and controlled medicines.
• Contribute in immunisation clinics.

• Make recommendation to Department of Health to support safe and professional pharmaceutical
  practices.
• Report adverse drug events to the Department in order to take the proper regulatory actions..
• Review, assess , resolve and take required actions for concerns raised about/from pharmacists and
  pharmaceutical practice.
• Deliver quality, timely and risk-based notification management underpinned by positive culture of
  performance and achievement.
• Audit both governmental and private pharmacies for restricted medication balance and ensure accurate
  recording process is carried.
• Ensure best pharmaceutical practices maintained in healthcare settings for medication storage,
  dispensing, and disposal.

• Achievements:
• Awarded this senior position as result of completing my Bachelor with Distinction and Honours.
• I was offered promotion as "Senior Audit" in
  "The Central Department of Pharmaceutical Services " in Department of Health because of high level of
  work ethics, discipline and due diligence.

• Dispense medications to patients and ensure optimum use of medicine.
• Counsel on the prescribed medicines.
• Counsel and prescribe over-the-counter medicines
• Order, record and keep records for all the restricted medications
• Conduct staff trainings and handle costumers' complaints.