DINH HOANG NGUYEN
8 Clarke St, Bass Hill,NSW
Summary
Motivated Bar and Gambling Supervisor with proven leadership skills and hands-on experience in bar and gaming. Strong ability to support team members, manage daily operations, and ensure excellent customer service. With extensive experience in venue operations, leadership, and handling challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Casual Bar and Gaming Manager
Golf View Hotel Motel (ALH Group)
150 Rawson Rd, Guildford, NSW 2161
2025.04 - Current
- Managed daily bar and gaming operations to ensure smooth and efficient service
- Extensive knowledge of alcoholic beverages, including beer, wine, spirits, and cocktails
- Ensured full compliance with RSA, RCG, and venue policies
- Monitored gaming machine operations, payouts, and patron behaviour
- Understanding about machines and CRT
- Maintained high standards of customer service and venue presentation
- Completed incident reports and managed risk and safety issues
- Opened and closed the venue, including security and cash procedures
- Oversaw cash handling, gaming floats, and end-of-day reconciliations
Gaming Manager
East Hills Hotel
19 Maclaurin Ave, East Hills, NSW 2213
2025.01 - 2025.05
- Provided excellent customer service with a friendly attitude.
- Understanding about machines and CRT
- Collaborated with team members to ensure smooth and efficient venue operations
- Cash payout and writing CHQ
- Extensive knowledge of alcoholic beverages, including beer, wine, spirits, and cocktails
- Knowledge of alcohol laws and compliance (RSA)
Gaming Manager
Regents Park Hotel (ALH Group)
2A Amy St, Regents Park, NSW 2143
2023.11 - 2025.01
- Provided excellent customer service with a friendly attitude.
- Demonstrated strong communication skills when interacting with customers.
- Understanding about machines and CRT
- Collaborated with team members to ensure smooth and efficient venue operations
- Cash payout and writing CHQ
- Extensive knowledge of alcoholic beverages, including beer, wine, spirits, and cocktails
- Knowledge of alcohol laws and compliance (RSA)
Gaming Attendant
Sefton Playhouse
54 Clapham Rd, Sefton, NSW 2162
2021.11 - 2023.10
- Provided excellent customer service with a friendly attitude.
- Demonstrated strong communication skills when interacting with customers.
- Understanding about machines and CRT
- Collaborated with team members to ensure smooth and efficient venue operations
- Cash payout and writing CHQ
- Extensive knowledge of alcoholic beverages, including beer, wine, spirits, and cocktails
- Knowledge of alcohol laws and compliance (RSA)
Supervisor
ShareTea UNSW
Central, NSW
2020.03 - 2022.10
- Monitored and ordered stock to ensure efficient bar operations
- Provided excellent customer service by assisting with orders and recommending menu options
- Trained and mentored new team members to maintain service quality
- Managed cash handling, including till reconciliation and end-of-day balancing
Bartender
VietPho KTV & Restaurant, Bankstown
Bankstown, NSW
2019.12 - 2020.03
- Mixed and served a variety of cocktails to meet customer preferences.
- Maintained cleanliness and organization of the bar area during service hours.
- Handled cash and processed transactions accurately at the point of sale.
Food and Beverage Intern
Singapore Turf Club
1 Turf Club Ave, Singapore
2019.05 - 2019.09
- Setting up tables and chairs
- Taking order
- Setting up for buffets, events, meetings ..
- Serving food, coffee wine and beer
- Collaborated with team members to maintain cleanliness and organization in work areas.
Education
Bachelor of Business Administration - Business Management
Kaplan Business School
Sydney2026-11
Diploma - Business Management
Kaplan Higher Education Academy
Singapore2019-10
Skills
- Customer service & communication
- Multitasking & problem-solving
- Conflict resolution & patron management
- RSA & RCG compliance
- Bar and gaming operations
- Gaming machine monitoring
- Handling difficult patrons professionally
- Venue opening & closing procedures
- First Aid & CPR knowledge
Certification
NSW Responsible Service of Alcohol (RSA)
NSW Responsible Conduct of Gambling (RCG)
Advanced Responsible Conduct of Gambling (Advanced RCG)
First Aid & CPR Certificate
NSW Food Handler Basics training
NSW Responsible Conduct of Gambling (RCG)
Advanced Responsible Conduct of Gambling (Advanced RCG)
First Aid & CPR Certificate
NSW Food Handler Basics training
Timeline
Casual Bar and Gaming Manager
Golf View Hotel Motel (ALH Group)
2025.04 - Current
Gaming Manager
East Hills Hotel
2025.01 - 2025.05
Gaming Manager
Regents Park Hotel (ALH Group)
2023.11 - 2025.01
Gaming Attendant
Sefton Playhouse
2021.11 - 2023.10
Supervisor
ShareTea UNSW
2020.03 - 2022.10
Bartender
VietPho KTV & Restaurant, Bankstown
2019.12 - 2020.03
Food and Beverage Intern
Singapore Turf Club
2019.05 - 2019.09
Bachelor of Business Administration - Business Management
Kaplan Business School
Diploma - Business Management
Kaplan Higher Education Academy