Diogo Lopes
IT Support Specialist
Sydney
Summary
Experienced IT Support and Network Technician with 5+ years in Windows environments, Active Directory, and network infrastructure. Skilled in troubleshooting, maintaining, and optimizing IT systems to improve reliability and efficiency. Recently relocated to Australia, gaining transferable skills in logistics and operations such as time management, communication, and problem-solving. Actively learning AWS Cloud computing and pursuing certification for re-entry into the IT sector. Seeking challenging remote or flexible roles in IT Support, Desktop Support, or Network Technician for professional growth and work-life balance.
Overview
12
12
years of professional experience
1
1
Certification
2
2
Languages
Work History
Driver
UNSW
Sydney, New South Wales
11.2022 - Current
- Managed efficient collection and secure disposal of paper, cardboard, and confidential documents across a large university campus.
- Ensured adherence to strict university policies and safety protocols for material transport.
- Coordinated effectively with diverse campus teams to streamline waste management and recycling initiatives.
- Responsible for the daily collection of confidential paper and cardboard waste from over 15 buildings on campus, ensuring timely disposal and compliance with sustainability policies.
- Maintained a consistent on-time collection rate above 95%, supporting operational efficiency across the university.
Truck Driver
Office Movers
Sydney, New South Wales
03.2020 - 06.2022
- Responsible for safely disconnecting and dismantling IT equipment, including racks, servers, and computers, in coordination with client IT teams across multiple office locations.
- Leveraged IT knowledge and hands-on experience to ensure accurate and efficient removal and reassembly of hardware, managing over 50 devices per relocation project.
- Collaborated closely with client IT staff to minimize downtime, contributing to an average 15% reduction in transition times during office moves.
- Assisted in troubleshooting and resolving technical issues during equipment reinstallation, supporting seamless IT operations post-move.
Network Maintenance Support
Icomon Tecnologia Ltda
Sao Paulo, Sao Paulo, Brazil
09.2018 - 10.2019
- Developed a comprehensive network infrastructure map, reducing fault identification time by 50%.
- Executed preventive inspections and system upgrades, improving network reliability by 25%.
- Configured and maintained network switches and routers to optimize performance.
- Documented solutions to common network issues, enhancing team efficiency and knowledge base.
IT Support Analyst
G&P Projetos e Sistemas S.A
Sao Paulo, Sao Paulo, Brazil
08.2014 - 09.2017
- Provided critical IT support for 137 schools, managing over 1,200 PCs, 400 routers/switches, and 150 printers.
- Reduced system downtime by 25% through expert OS and Microsoft Office troubleshooting.
- Managed user and group accounts in Active Directory and implemented Group Policy Objects (GPOs).
- Resolved complex network connectivity issues, performed cabling maintenance, and optimized wireless coverage.
- Improved incident response time by 15% by applying ITIL best practices.
Network Systems Support
Terabyte
Sao Paulo, Sao Paulo, Brazil
05.2013 - 06.2014
- Migrated physical servers to virtual environments (VMware/Hyper-V), contributing to reduced energy consumption.
- Provided technical support for Windows Server, Windows 7/8, and Microsoft Office.
- Managed Active Directory and optimized shared folder structures.
- Delivered technical training to staff, resulting in a 15% improvement in customer service ratings.
Education
Bachelor of Technology in Computer Networks - Computer Networks
Universidade Paulista (UNIP)
São Paulo07.2018
Skills
Technical Skills
- Windows & Server Administration
- Network Troubleshooting & Configuration
- Active Directory & GPO Management
- AWS Cloud & Data Backup Solutions
Professional Skills
- ITIL-based Service & Ticketing Systems
- Hardware & Software Support
- Customer Service & Team Collaboration
- Technical Documentation
Accomplishments
- Collaborated in a 12-member team to develop and implement IT support solutions across 137 public schools, enhancing network reliability and overall user satisfaction.
Certification
AWS Cloud Computing Training – January 2025 to Present
Timeline
Driver
UNSW
11.2022 - Current
Truck Driver
Office Movers
03.2020 - 06.2022
Network Maintenance Support
Icomon Tecnologia Ltda
09.2018 - 10.2019
IT Support Analyst
G&P Projetos e Sistemas S.A
08.2014 - 09.2017
Network Systems Support
Terabyte
05.2013 - 06.2014
Bachelor of Technology in Computer Networks - Computer Networks
Universidade Paulista (UNIP)
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