Dominic Fauconnet
Mango Hill,QLD
Summary
Dynamic Patient Support Officer at Prince Charles Hospital with a proven track record in work coordination and strategic planning. Enhanced operational efficiency through innovative process improvements, while fostering strong communication among departments. Skilled in report writing and committed to delivering exceptional patient care, ensuring timely service and accurate documentation.
Overview
8
8
years of professional experience
Work History
Patient Support Officer
Prince Charles Hospital
Chermside, QLD
10.2024 - Current
- Assisted in patient admissions and data entry processes to enhance workflow efficiency.
- Supported medical staff in maintaining accurate patient records and documentation practices.
- Coordinated communication between departments to facilitate timely patient care and service delivery.
- Monitored inventory levels of medical supplies, ensuring availability for critical operations.
- Trained new staff on hospital protocols and systems to ensure adherence to operational standards.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
Delivery Driver
Paramount Liquor
Narangba, QLD
08.2023 - 10.2024
- Delivered products efficiently to customers while adhering to all safety and traffic regulations.
- Maintained accurate delivery logs and inventory records for accountability.
- Communicated effectively with customers regarding delivery schedules and product availability.
- Assisted in training new drivers on best practices for route navigation and customer service.
- Implemented time-saving strategies to optimize delivery routes and reduce fuel consumption.
- Collaborated with warehouse staff to ensure timely loading of products for deliveries.
- Monitored vehicle maintenance needs, ensuring safe and reliable transportation of goods.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction with services provided.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Delivery Driver
SSS Auto Parts
Brisbane, QLD
05.2021 - 08.2024
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Delivery Driver
Startrack Aus Post
Brisbane, QLD
05.2021 - 07.2022
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Improved delivery accuracy by diligently checking orders before departure.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Delivery Driver
Clifford Hallam Healthcare
Brisbane, QLD
02.2018 - 09.2021
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected load security and checked for damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Operated light trucks to deliver loads as far as Number miles from home location.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Maintained accurate delivery logs and inventory records for accountability.
- Communicated effectively with customers regarding delivery schedules and product availability.
Education
High School Diploma -
Chancellor State College
Sippy Downs, QLD11.2010
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
Timeline
Patient Support Officer
Prince Charles Hospital
10.2024 - Current
Delivery Driver
Paramount Liquor
08.2023 - 10.2024
Delivery Driver
SSS Auto Parts
05.2021 - 08.2024
Delivery Driver
Startrack Aus Post
05.2021 - 07.2022
Delivery Driver
Clifford Hallam Healthcare
02.2018 - 09.2021
High School Diploma -
Chancellor State College