Kylie Brady
Hamlyn Terrace,NSW
Overview
20
20
years of professional experience
Work History
Patient Support Officer
My Emergency Doctor
01.2023 - Current
- Provided emergency support through efficient triage and assessment of patient needs.
- Coordinated with medical professionals to facilitate timely care delivery for patients.
- Utilized electronic health record systems to document patient interactions accurately.
- Assisted in developing protocols for emergency response procedures, enhancing team efficiency.
- Improved patient flow by streamlining communication processes between departments and staff members.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated operations with other emergency service groups.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Collected, arranged, and input information into database system.
Customer Service Specialist
Commonwealth Bank
Lake Haven
02.2006 - 05.2023
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Managed customer accounts, ensuring data integrity and compliance with bank policies.
- Collaborated with team members to streamline processes and enhance service delivery efficiency.
- Developed training materials for new hires, improving onboarding experience and knowledge retention.
- Trained staff on new systems and procedures, fostering a culture of continuous improvement and excellence.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
- Documentation
- Administrative support
- Prioritization
- Staff training
- Clerical support
- Filing
- Product sales
- Coordination
- Call triaging
Timeline
Patient Support Officer - My Emergency Doctor
01.2023 - Current
Customer Service Specialist - Commonwealth Bank
02.2006 - 05.2023