Dominic McAuliffe

Processing Special consideration applications (up-to 40 per day in peak) - following University policies of record keeping, information management, privacy, and compliance - managing Student Equity and Disability Services (SEDS) inbox - engaging empathically and professionally with students' situations - exercising sound judgment and assessing applications based on policy, precedent, and guidelines.

Have built good working relationships with the Special consideration and broader SEDS teams - have contributed to the Special consideration team's self-review of training, processes, and student facing information (including website and Apex forms).

Experience with university systems and platforms including: Apex; StudentOne (TechnologyOne); OneCRM (Salesforce); and LMS (Canvas)

Provide support to 30-60 students daily - personalised support and coaching via phone and email - support students to manage enrolments, payment of fees, and navigate policies and processes in higher education (including HELP-Loans and HESA) - managing IT issues (troubleshooting) - strong understanding of student Life Cycle.

Managing internal RMIT Online and RMIT University stakeholders - teambuilding - member of RMIT's Diversity and Inclusion working group - organising events for Student Success Team and entire RMIT Online office including a 3-day conference, office trivia, and a monthly movie club.

Experience with many IT and administrative systems: including Salesforce; ServiceNow; Atlassian's Jira; Monday.com; Microsoft 365 Suite; Canvas; Miro; and confluence.

Subjects: Global South Cities: Development Planning (PLAN7612)

Topics: Poverty, informality, slums, water access, gender inequality, governance, urban growth, transport, infrastructure, social justice, rights to the city, and policy responses

Subjects: Community Participation in Planning (PLAN7121)

Topics: Collaborative planning, collective governance, community participation, activism, social movements, social impact assessment, aboriginal planning, and urban policy

Teach groups of 8-25 postgraduate students (online) - Teaching one hour tutorials, paid preparation for research, building content, assessment and feedback - maintain a deep academic understanding of content and up-to-date academic literature - proficient use of Blackboard. I have consistently receive positive feedback from my supervisor and students.

Student Feedback includes: "Amazing tutor. Very informative and willing to go the extra mile to explain ideas or topics. Guided the online classes well with a good pace. 10/10 one of the best tutors I've had in my entire uni experience"; "Dom is incredibly friendly whilst maintaining the highest level of professionalism... I would take courses to specifically have Dom as a tutor. His knowledge was second to none and made the course enjoyable when it otherwise wouldn't have been"