Donna King
Woolworths Group
Townsville,QLD
1
Certification
35
years of professional experience
Dedicated retail professional with over 30 years of experience in customer service, inventory management, and staff training. Proven ability to enhance customer experiences and drive operational efficiency.
Work History
Retail Sales Assistant
30 Years 1 Month- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Trained new staff on store protocols, product knowledge, and customer engagement techniques.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Evaluated incident reports, recommending strategic changes to prevent future losses and enhance operational efficiency.
- Trained staff on loss prevention technologies, increasing awareness and proactive measures against potential threats.
- Conducted regular audits and inspections to identify potential food safety risks.
- Established incident response plans to address food safety breaches effectively.
Waitressing/Kitchen Hand
2 Years 1 Month- Collaborated with chefs to maintain high standards of food quality and presentation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Coordinated with front-of-house staff to ensure smooth service during peak dining hours.
Skills
Punctuality
Cash handling
Cash register operation
Goal oriented
Visual merchandising
Store maintenance
Opening and closing procedures
Stock management
Building rapport
Order tracking
Customer service
Teamwork and collaboration
Time management
Loss prevention
Certification
- Handling Food Safety in Retail Environment License, Moncel Australia (RTO) PTY LTD (SIRRFSA001)-(20)- 28/08/2023-28/09/2023
Timeline
Retail Sales Assistant
Woolworths Group
03.1995 - 04.2025Read More
Waitressing/Kitchen Hand
Piccadilly's Restaurant
10.1990 - 11.1992Read More