Dragan Pecanac
Girrawheen
Summary
Dynamic Senior Community Patrol Officer with a proven track record in team management, emphasising respect, safety, and integrity. Adept at leading by example, offering guidance, and providing upskilling opportunities to foster a positive and open work environment. Highly detail-oriented with exceptional organisational and time management skills. Seeking new challenges in the local government sector to leverage critical thinking and customer resolution expertise for career advancement.
Overview
12
12
years of professional experience
Work History
Senior Community Patrol Officer
City of Stirling
12.2022 - Current
- Overseeing and evaluating employee performance.
- Consistently achieving targets within established deadlines while maintaining high-quality standards
- Collaborating with stakeholders to gather essential information on issues and delivering solutions that enhance customer satisfaction.
- Delivering guidance and training to staff members to enhance their skills and performance.
- Working with team members to develop, refine, and implement standard operating procedures.
- Efficiently prioritising and delegating tasks across teams to boost productivity.
- Facilitated and participated in regular meetings to efficiently communicate information and updates.
Community Patrol Officer
City Of Stirling
02.2021 - 12.2022
- Conducting regular patrols in assigned areas to deter criminal activity, respond to emergencies, and provide visible presence that promotes community safety.
- Conducting comprehensive building patrols to ensure security and integrity of assets.
- Enforcing local laws, regulations, and ordinances to maintain public order and ensure safety and security of community members.
- Used critical thinking and de-escalation tactics to break down problems, evaluate solutions and make decisions.
- Maintaining accurate records, completing paperwork, documenting incidents, and ensuring compliance with departmental procedures and protocols.
- Liaising with community members to identify problems and delegate appropriately for prompt and effective resolution.
Crowd Controller
Perth Racing Security
01.2018 - 12.2022
- Controlled flow of patrons attending large outdoor events including screening person's seeking entry and checking for valid identification.
- Patrolled designated areas monitoring for intoxication levels, antisocial behaviour and rule infractions.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated effectively within teams in order to coordinate operational requirements in safest possible manner.
Incident Response Officer
Site Services Holdings
02.2020 - 03.2021
- Authorised officer under the Emergency Management Act 2005(WA) to enforce state laws and regulations with the goal of preventing the spread of COVID-19.
- Familiarity with emergency response procedures specific to COVID-19 situations, including evacuation plans, contact tracing, and coordination with relevant authorities and healthcare professionals.
- Adaptable to changing guidelines and regulations in order to best implement them into security protocols.
- Maintaining high standards of hygiene and implementation of infection control procedures such as PPE, sanitization procedures and social distancing guidelines.
- Ability to work within team to de-escalate conflicts that may arise from enforcing COVID-19 safety measures, ensuring compliance whilst maintaining a respectful and empathetic approach.
Shift Supervisor
McDonald's
02.2012 - 03.2021
- Provide coaching and constructive feedback to employees
- Effectively delegate tasks and responsibilities
- Monitored employee performance, stock levels, food safety and managed sales including balancing of tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet high standards of service and quality in daily operations.
Education
Certificate II - Security Operations
Paragon Security Training
Perth, WA2018
Diploma - Mechanical Engineering Technology
North Metropolitan TAFE
Perth, WA2017
Certificate III - Retail Operations
McDonald's Landsdale
Madeley, WA2017
Skills
- Strong communication skills with stakeholders and colleagues
- Ability to produce detailed and high-quality reports
- Effective issue identification and resolution
- Proficient in providing guidance, coaching and training
- Exemplary organisational and time management abilities
- Skilled problem solver and critical thinker
- Exceptional attention to detail and precision
- Collaborative team player
- Proactive and adaptable learner
REFERENCES
Markus Gaschk Education and Compliance Officer
Department of Transport Vehicle Services | WA
Mobile 0410 719 545 | Email Markus.Gaschk@transport.wa.gov.au
Emma Campbell Security Coordinator
Perth Racing Security | Ascot, WA
Mobile 0438 071 330 | Email ecampbell@perthracing.com.au
Timeline
Senior Community Patrol Officer
City of Stirling
12.2022 - Current
Community Patrol Officer
City Of Stirling
02.2021 - 12.2022
Incident Response Officer
Site Services Holdings
02.2020 - 03.2021
Crowd Controller
Perth Racing Security
01.2018 - 12.2022
Shift Supervisor
McDonald's
02.2012 - 03.2021
Certificate II - Security Operations
Paragon Security Training
Diploma - Mechanical Engineering Technology
North Metropolitan TAFE
Certificate III - Retail Operations
McDonald's Landsdale
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