Dulcie Nguyen
Figtree,NSW
Summary
I am a versatile receptionist with a demonstrated ability to adapt quickly to new environments. I am skilled in handling a wide range of responsibilities, from managing a busy phone system to organizing office supplies. I am a quick learner who thrives under pressure and excels in fast-paced settings. I am proficient in social media platforms and eager to leverage these skills to improve the company's online presence if needed. I am committed to delivering exceptional service and enhancing the overall efficiency of the office environment.
Overview
3
3
years of professional experience
Work History
Receptionist
Selective Nails & Beauty Spa
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered central telephone system and directed calls accordingly.
Waitress
Nam's Restaurant
07.2021 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
UOW College
Wollongong, NSW02.2023
Skills
Organization skills
Time Management
Telephone skills
Scheduling appointments
Improving social media (if needed)
Customer Service
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Selective Nails & Beauty Spa
02.2022 - Current
Waitress
Nam's Restaurant
07.2021 - 07.2022
High School Diploma -
UOW College
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