Summary
Overview
Work History
Education
Skills
Contact
Personal Information
Awards
References
Hobbies and Interests
Personal Characteristics
Certification
Languages
Timeline
Generic

Durga Koirala

Wallan,VIC

Summary

Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individual care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Border Force Officer

Australian Border Force
01.2022 - Current
  • Examining passengers, luggage, cargo, mail and the crews of planes and ships to prevent the illegal entry into Australia of prohibited, quarantined or dutiable goods
  • Baggage examination
  • Enforcing Law
  • Checking people and goods entering Australia for illegal and prohibited substances
  • Developed strong relationships with local law enforcement agencies to improve communication and cooperation during joint operations.
  • Conducted interviews with suspects to gather crucial information for ongoing investigations.

Disability support worker

Kirinari Community Services
01.2019 - 01.2022
  • Counselling kids with behaviour issues
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.

Team Leader

Coles Supermarkets
01.2017 - 01.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Team Member

Regent Cinema & Intencity Albury
01.2019 - 01.2020
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Kept work areas clean, organised, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.

Team Member

Treasure Hunter Albury
01.2017 - 01.2019
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.

Assistant Manager

Zone Laser Tag Albury
01.2017 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Volunteering Program

Albury High School
01.2015 - 12.2018
  • School Beautification
  • Assisting Teachers in classroom activities/PE
  • Assisting in Canteen

Education

Australian Border Force Recruit Training -

Australian Border Force College
Sydney, NSW
09.2022

Year 12 -

Albury school
01.2018

Skills

  • Calm under pressure
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking Abilities
  • Customer Service
  • Teamwork and collaboration
  • Problem-solving
  • Computer Literacy
  • Excellent communication
  • Friendly, positive attitude
  • Documentation skills
  • Documentation and reporting
  • Client confidentiality
  • Behaviour support plans
  • Adaptability and flexibility
  • Multicultural sensitivity

Contact

Durga_Koirala11@yahoo.com, 0432 326 480

Personal Information

Date of Birth: 06/24/00

Awards

  • Bronze Medallion Award
  • Mathematics Award
  • Attendance Award
  • Principal Award


References

  • Cecelia Wright

      Former Supervisor, Kirinari community service, Albury, NSW, 2640

      ceceliawright@y7mail.com

      0409 188 797


  • Emily Stiller

     Australian Border Force, Sydney, NSW, 2216

     emily_stiller_96@hotmail.com

     0432 492 379

Hobbies and Interests

  • Team sports (soccer, tennis, cricket, ten pin bowling, AFL)
  • Fitness (Cross Country running – school representative)
  • Making new friends
  • Technology
  • Science
  • Reading
  • Family

Personal Characteristics

  • Conscientious
  • Resourceful
  • Innovative
  • Friendly
  • Caring
  • Honest
  • Responsible
  • Confident
  • Royal
  • Independent
  • Team player

Certification

  • First aid & CPR
  • National Police Check
  • White Card
  • Working with Children Check

Languages

Nepali
Native or Bilingual

Timeline

Border Force Officer

Australian Border Force
01.2022 - Current

Disability support worker

Kirinari Community Services
01.2019 - 01.2022

Team Member

Regent Cinema & Intencity Albury
01.2019 - 01.2020

Team Leader

Coles Supermarkets
01.2017 - 01.2021

Team Member

Treasure Hunter Albury
01.2017 - 01.2019

Assistant Manager

Zone Laser Tag Albury
01.2017 - 01.2019

Volunteering Program

Albury High School
01.2015 - 12.2018

Australian Border Force Recruit Training -

Australian Border Force College

Year 12 -

Albury school

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Durga Koirala