Dustin Tuan Tang
Fairfield East,NSW
Summary
Highly motivated Sales Assistant with relevant background in retail and customer service. Offer strengths in communication, problem-solving, and relationship-building that drive sales growth. Notable success in previous role includes contributing to increased revenue through effective product promotion and upselling techniques. Proven ability in managing tasks efficiently and delivering exceptional service to customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Sales Assistant
Harvey Norman Bathroom and Tiles
Liverpool, NSW
10.2012 - 10.2023
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Conducted periodic audits of merchandise pricing accuracy.
- Cross-trained in other departments within the store including checkout counter operations.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
- Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Woodville High
Woodville, SA12-1993
Skills
- Merchandising proficiency
- Complex Problem-Solving
- Processing payments
- Team support and assistance
- Visual Merchandising
- Display building
- Returns and exchanges
- Fitting room maintenance
Timeline
Sales Assistant
Harvey Norman Bathroom and Tiles
10.2012 - 10.2023
High School Diploma -
Woodville High