Mary-Louise Carter
North Kellyville,NSW
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Retail Sales Assistant
Secrets Shhh
07.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Assistant Fitness Instructure
Pollets Martial Arts
08.2019 - 07.2023
- Greeted and assisted guests entering facility to provide general information and answer questions.
- Communicated with patrons in fitness floor area to build positive
atmosphere and offer exercise and equipment instructions. - Conducted orientation sessions to introduce new members to
facility processes and explain rules. - Coached and encouraged participants during exercises and routines.
- Enforced safety rules and procedures to minimize injuries.
- Prepared for classes in advance, selected and queued music
beforehand and began and ended classes on time for maximum benefit to attendees. - Wiped down exercise mats, weights and equipment prior ot and after use.
Education
Bachelor of Arts - Creative Writing
Macquarie University
Sydney, NSW2027
Skills
- Visual Merchandising
- Processing Payments
- Cash Register Operation
- Drawer Management
- Cash Handling
- POS Terminal Operation
- Customer Needs Assessment
- Flexible Schedule
- Retail Sales
Timeline
Retail Sales Assistant
Secrets Shhh
07.2023 - Current
Assistant Fitness Instructure
Pollets Martial Arts
08.2019 - 07.2023
Bachelor of Arts - Creative Writing
Macquarie University
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