Ebony Hayes

• Negotiated employment contracts between employers and successful applicants.
• Managed the entire recruitment process from initial contact through to finalising offers of employment.
• Assisted new recruits during induction processes by providing information about company policies, benefits packages and training courses.
• Provided advice and guidance on career opportunities, salary expectations and CV preparation to potential candidates.
• Coordinated onboarding activities such as background checks, drug tests or medical exams when necessary.
• Attended networking events or conferences related to recruitment practices in order to build contacts and generate leads.
• Built relationships with local employers to increase awareness of available positions within the company.
• Maintained accurate records of all placements, including CVs, interview notes and job descriptions.
• Helped clients with job placement, job search classes and employment contacts.

• Achieved sales targets by effectively pitching and securing contracts for our school management system with early learning centres, specialist schools, and primary schools.
• Led online workshops reaching participants across Australia and the U.K.
• Developed strong relationships with clients leading to repeat business and customer loyalty
• Supervised and instructed team members in their roles
• Tackled account management responsibilities while serving as the primary client liaison for both Victoria and Queensland locations.
• Building new business relationships using existing industry contacts
• Maintained positive client relationships while delivering top-notch service and support.
• Developed expertise in handling large number of incoming calls effectively
• Facilitated the coordination and delivery of conferences.
• Overseen successful trial execution
• Demonstrated proficiency in WHMCS for efficient data entry

• Maintained a high level of attention to detail while inputting data
• Cold calling resulting in making sales to businesses in need of advertising
• Provided excellent customer service by addressing calls and emails promptly
• Completing call logs
• Generating call reports
• Proficient in completing various types of online forms and applications.
• Managed and organized the updating process for existing customer information.

• Managing salon, completing treatments for clients, stock control, sales, rostering for salon staff members
• Ensuring client satisfaction

Performing treatments such as but not limited to:

• Spa therapy, Reflexology and aromatherapy
• Removing facial or body hair through waxing
• Lash and brow treatments
• Spray tan application
• Applying make-up and advising clients on make-up application techniques
• Performing manicures and pedicures
• Scheduling appointments
• Maintaining client records
• Selling and providing advice on cosmetic and skin care products
• Cash handling/ Eftpos
• General store cleaning and stock replenishment
• Preparing treatments rooms/areas

• Assist clients to remain living independently in their own homes and community
• Establish appropriate and effective working relationships with service users
• Provide transport support to enable service users to access community and social activities and/or medical and specialist appointments
• Kept detailed records of service user's overall condition and promptly reported any fluctuations in their health status, behavior patterns, necessities or situation
• Respite and Maintenance requests Management
• Personal Care requests Management
• Assisting with organisation and preparation of Senior Citizens Week

• Monitored tenant occupancy levels to ensure that all rental units were occupied when possible.
• Ensured that all legal requirements regarding rentals were met by both landlords and tenants.
• Provided customer service support to tenants via phone or email regarding their rental concerns or issues.
• Advertised vacant properties through online listings and other media outlets.
• Negotiated leases with prospective tenants and collected security deposits.
• Maintained records of rent collection, lease agreements, repair requests. in an organized database system.
• Inspected vacated units upon move-out to determine any damage beyond normal wear-and-tear requiring repairs.