Nemeeka Taylor

I have been working with Max Employment for over 7years. I have been made redundant due to a new company buying out Max Employment.

• Updated databases and entered information with attention to detail.
• Established positive working relationships with employers by demonstrating commitment to their workforce needs and advocating for our clients as valuable candidates.
• Collecting evidence and making sure all paperwork is correct prior to lodging claims to the Department
• Add and confirm employment details of job seekers, adding into ESS System, book appointments, liaise daily with placement consultants, business managers, regional managers.
• Ensuring all deadlines are for end of month/Star Rating milestones with the Department.
• Manage a caseload of up to 1000 job seekers and 10 staff members
• Managed operations and supervised, train, and coached staff
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Build and develop a relationship with both white and blue collar personnel
• Advertise vacancies by drafting and placing adverts on a range of websites
• Organising interviews for candidates and briefing them of their responsibilities, salary, benefits of the job
• Liaise with payroll, HR, employers, candidates and training companies.
• Prepared reports to provide insights for decision-making processes.
• Organized events to foster team collaboration and strengthen workplace culture.
• Administration Duties
• Maintained personnel records and updated internal databases to support document management.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Handled patient enquires with professionalism and empathy, addressing concerns and providing solutions
• Maintained a clean and organised reception area, creating a welcoming environment for patients.
• Processed insurance claims and verifications through specialized billing software.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
• Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
• Balanced draws and managed petty cash usage
• Kept medical records and correspondence current and up to date

• Administration Duties
• Handled guest inquiries and complaints, aiming for satisfactory resolutions to enhance guest experience.
• Answered phone calls and emails, providing information about hotel services and local attractions.
• Provided directions and recommendations for nearby restaurants and activities, enhancing guest enjoyment.
• Managed and updated staff rosters
• Processed reservations and payments, ensuring accuracy in billing and guest information.
• Liaise with other Oaks Hotels, Travel companies, Corporate Businesses and Government Agencies.
• Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.