EBONY PANOZZO
Melbourne,Victoria
Summary
I am a hardworking, motivated, results-oriented professional with who strives to achieve the best outcome. I have a number of personal and work related attributes that would help me succeed in the work industry.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Hume City Council
10.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Dermal Therapy Placement
Aspire Training Clinic
04.2024 - 04.2024
- Performing various treatments for numerous clients including: Microdermabrasion, Skin needling, Non ablative fractional laser, AHA chemical peels, Jessner/TCA chemical peels, Laser Hair removal, Laser photo-rejuvenation.
- Utilised a wide range of equipment including: Clear and Brilliant fractional laser, Dermapen, Clairderm microdermabrasion machine and Lumenis m22 IPL machine.
- Conducted thorough patient consultations to determine main concerns and suitability for treatments.
- Formulated a recommended treatment plan individualised to each client, including number of treatments and frequency as well as recommending other suitable treatments.
- Promoted the importance of skin care, suggesting specific ingredients and clinic specific brands.
- Adhered to all safety protocols.
Customer Service Officer
Brunswick Baths
01.2019 - 03.2023
- Expanded knowledge on different computer programs and improved ability to multitask during peak periods.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Placement - Perioperative
Royal Melbourne Hospital
10.2022 - 12.2022
- Promoted patient safety through strict adherence to established protocols during surgery preparation tasks.
- Maintained a thorough understanding of various surgical procedures, enabling efficient assistance during complex cases.
- Performed roles such as scout nurse, preparing surgery set up and documenting instrument counts.
- Performed roles such as scrub nurse, assisting surgeons by passing instruments, accurately counting instruments at the start and end of procedures.
- Maintained a clean, sterile environment.
Placement - Aged Mental Health Ward
Sunshine Hospital
09.2022 - 10.2022
- Promoted self-advocacy among clients by encouraging independence in daily living tasks while offering assistance as necessary.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient''s unique needs.
- Monitored medication administration, ensuring accurate dosage and adherence to prescription guidelines.
- Utilised active listening skills to build rapport with patients, creating an atmosphere of trust and understanding within the clinical setting.
- Maintained detailed records of patient progress, enabling more informed decision-making by healthcare professionals.
- Observed patient behaviour and mental status and notified RN of unusual or potentially dangerous occurrences.
Placement - Urology Ward
Footscray Hospital
03.2022 - 04.2022
- Collaborated with multidisciplinary teams to develop individualized care plans for patients with urological conditions.
- Administered Oral and IM medications and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Placement - Aged Care
Arcare
01.2021 - 02.2021
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged residents in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Provided safe mobility support to help residents move around personal and public spaces.
- Adhered strictly to infection control protocols, minimising the risk of communicable diseases within the facility.
Education
Graduate Diploma of Cosmetic Nursing & Injectables -
Australasian Academy of Cosmetic Dermal Science
Melbourne07.2024
Bachelor of Nursing -
Victoria University
Melbourne, VIC02.2023
VCE -
St Columba's College
Essendon12.2017
Skills
- Organised
- Team Player
- Reliable and Professional
- Time Management & Multi-tasking skills
- Communication Skills
- Problem Solving Skills
References
AVAILABLE UPON REQUEST
Timeline
Dermal Therapy Placement
Aspire Training Clinic
04.2024 - 04.2024
Placement - Perioperative
Royal Melbourne Hospital
10.2022 - 12.2022
Placement - Aged Mental Health Ward
Sunshine Hospital
09.2022 - 10.2022
Placement - Urology Ward
Footscray Hospital
03.2022 - 04.2022
Customer Service Officer
Hume City Council
10.2021 - Current
Placement - Aged Care
Arcare
01.2021 - 02.2021
Customer Service Officer
Brunswick Baths
01.2019 - 03.2023
Graduate Diploma of Cosmetic Nursing & Injectables -
Australasian Academy of Cosmetic Dermal Science
Bachelor of Nursing -
Victoria University
VCE -
St Columba's College
Similar Profiles
Brooke MaxeyBrooke Maxey
Kindergarten Assistant at Hume City CouncilKindergarten Assistant at Hume City Council
Nafiye SahinNafiye Sahin
Duty Manager at Hume City CouncilDuty Manager at Hume City Council
Leighanne RadobuljacLeighanne Radobuljac
Direct Care Worker at Hume City CouncilDirect Care Worker at Hume City Council