EBONY PANOZZO
Melbourne,Victoria
Summary
I am a hardworking, motivated, results-oriented professional with who strives to achieve the best outcome. I have a number of personal and work related attributes that would help me succeed in the work industry.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Hume City Council
10.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Dermal Therapy Placement
Aspire Training Clinic
04.2024 - 04.2024
- Performing various treatments for numerous clients including: Microdermabrasion, Skin needling, Non ablative fractional laser, AHA chemical peels, Jessner/TCA chemical peels, Laser Hair removal, Laser photo-rejuvenation.
- Utilised a wide range of equipment including: Clear and Brilliant fractional laser, Dermapen, Clairderm microdermabrasion machine and Lumenis m22 IPL machine.
- Conducted thorough patient consultations to determine main concerns and suitability for treatments.
- Formulated a recommended treatment plan individualised to each client, including number of treatments and frequency as well as recommending other suitable treatments.
- Promoted the importance of skin care, suggesting specific ingredients and clinic specific brands.
- Adhered to all safety protocols.
Customer Service Officer
Brunswick Baths
01.2019 - 03.2023
- Expanded knowledge on different computer programs and improved ability to multitask during peak periods.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Placement - Perioperative
Royal Melbourne Hospital
10.2022 - 12.2022
- Promoted patient safety through strict adherence to established protocols during surgery preparation tasks.
- Maintained a thorough understanding of various surgical procedures, enabling efficient assistance during complex cases.
- Performed roles such as scout nurse, preparing surgery set up and documenting instrument counts.
- Performed roles such as scrub nurse, assisting surgeons by passing instruments, accurately counting instruments at the start and end of procedures.
- Maintained a clean, sterile environment.
Placement - Aged Mental Health Ward
Sunshine Hospital
09.2022 - 10.2022
- Promoted self-advocacy among clients by encouraging independence in daily living tasks while offering assistance as necessary.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient''s unique needs.
- Monitored medication administration, ensuring accurate dosage and adherence to prescription guidelines.
- Utilised active listening skills to build rapport with patients, creating an atmosphere of trust and understanding within the clinical setting.
- Maintained detailed records of patient progress, enabling more informed decision-making by healthcare professionals.
- Observed patient behaviour and mental status and notified RN of unusual or potentially dangerous occurrences.
Placement - Urology Ward
Footscray Hospital
03.2022 - 04.2022
- Collaborated with multidisciplinary teams to develop individualized care plans for patients with urological conditions.
- Administered Oral and IM medications and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Placement - Aged Care
Arcare
01.2021 - 02.2021
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged residents in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Provided safe mobility support to help residents move around personal and public spaces.
- Adhered strictly to infection control protocols, minimising the risk of communicable diseases within the facility.
Education
Graduate Diploma of Cosmetic Nursing & Injectables -
Australasian Academy of Cosmetic Dermal Science
Melbourne07.2024
Bachelor of Nursing -
Victoria University
Melbourne, VIC02.2023
VCE -
St Columba's College
Essendon12.2017
Skills
- Organised
- Team Player
- Reliable and Professional
- Time Management & Multi-tasking skills
- Communication Skills
- Problem Solving Skills
References
AVAILABLE UPON REQUEST
Timeline
Dermal Therapy Placement
Aspire Training Clinic
04.2024 - 04.2024
Placement - Perioperative
Royal Melbourne Hospital
10.2022 - 12.2022
Placement - Aged Mental Health Ward
Sunshine Hospital
09.2022 - 10.2022
Placement - Urology Ward
Footscray Hospital
03.2022 - 04.2022
Customer Service Officer
Hume City Council
10.2021 - Current
Placement - Aged Care
Arcare
01.2021 - 02.2021
Customer Service Officer
Brunswick Baths
01.2019 - 03.2023
Graduate Diploma of Cosmetic Nursing & Injectables -
Australasian Academy of Cosmetic Dermal Science
Bachelor of Nursing -
Victoria University
VCE -
St Columba's College
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