Ebony Parsons
Clarkson
Summary
Reliable and detail-oriented professional with over 12 years of experience in customer service, retail, sales, and cash handling. Strong communication skills with a proven ability to build customer relationships, meet sales targets, and maintain organized work environments. Eager to continue developing skills in customer-focused and support roles and new opportunities.
Overview
19
19
years of professional experience
Work History
Patient Support Officer
Perth Radiological Clinic
Perth
03.2023 - Current
- Assisting patients with booking and managing radiological scans and procedures
- Providing accurate information and empathetic customer service in a health industry environment
- Managed high volume inbound and outbound calls to ensure timely patient assistance
- Handling confidential patient information and documentation
- Coordinated communication between internal PRC clinics and external doctors' offices regarding patient appointments and referral forms
- Arranged translation services for patient appointments through TIS website to enhance accessibility
- Communicated appointment details through email to ensure patient awareness
Team Member
Doyle's Fancy Costumes
Wangara
09.2020 - 02.2023
- Delivered customer service via phone, email, and in-store enquiries
- Processed costume hire bookings and retail sales to ensure customer satisfaction
- Organized stock and prepared click-and-collect orders to streamline customer service
- Managed cash transactions and maintained accurate records for financial integrity
- Enhanced the visual appeal of the store by arranging mannequin displays and ensuring proper presentation of merchandise.
- Contributed to costume quality by assisting in repairs and routine maintenance to keep costumes in excellent condition.
Full-Time Float Staff
Flight Centre Travel Money Oz
11.2019 - 09.2020
- Led a team to achieve sales targets and deliver high-quality customer service
- Developed and executed store business plans to align with sales targets and operational goals
- Built and maintained strong customer base, enhancing customer loyalty and retention
- Handled local and foreign currency transactions, ensuring accurate reconciliations
- Issued travel money cards and processed remittances
- Ensured compliance with financial regulations (AML/CTF).
Team Leader
Flight Centre Travel Money Oz
Clarkson
01.2015 - 11.2019
- Developed key performance indicators (KPIs) to measure and improve team effectiveness.
- Conducted regular one-on-one meetings to enhance performance through feedback and priority setting.
- Monitored inventory levels to ensure product availability and maintained accurate records.
Part-Time Consultant
Flight Centre Travel Money Oz
Innaloo
03.2014 - 01.2015
- Developed tailored financial solutions that aligned with diverse client travel requirements.
- Advised clients on travel money options and currency exchange rates to maximize financial benefits.
- Identified customer needs to improve service delivery and client satisfaction.
Private Residence Cleaner
Chantelle Molyneux
Mindarie
10.2011 - 07.2014
- Swept, mopped, vacuumed, and dusted to ensure cleanliness and comfort throughout the residence.
- Cleaned bathrooms to maintain hygiene and create a welcoming environment.
- Ensured cleanliness by replacing wastebasket liners and disposing of trash.
Delivery Assistant
PMP Distributions
Clarkson
01.2013 - 01.2014
- Collated and delivered catalogues efficiently
Kitchen Hand
Pizza Pizza
Currambine
03.2007 - 01.2011
- Ensured kitchen hygiene and cleanliness to support food safety standards
- Supported food preparation and packaging to streamline service efficiency
Education
Certificate IV Education Support
North Metropolitan TAFE
Perth, WA06-2021
Diploma of Specialist Make-up Services
Perth College of Beauty Therapy
Perth, WA06-2012
Certificate II Information Technology
Clarkson Community High School
Perth, WA10-2011
Certificate III Multimedia
Clarkson Community High School
Perth, WA10-2011
High School Diploma -
Clarkson Community High School
Perth, WA10-2011
Skills
Task prioritization
Customer service
- Ability to multitask
- Information confidentiality
- Appointment scheduling
- Attention to detail
- Empathetic communication
- Call management
- Financial transaction management
Timeline
Patient Support Officer
Perth Radiological Clinic
03.2023 - Current
Team Member
Doyle's Fancy Costumes
09.2020 - 02.2023
Full-Time Float Staff
Flight Centre Travel Money Oz
11.2019 - 09.2020
Team Leader
Flight Centre Travel Money Oz
01.2015 - 11.2019
Part-Time Consultant
Flight Centre Travel Money Oz
03.2014 - 01.2015
Delivery Assistant
PMP Distributions
01.2013 - 01.2014
Private Residence Cleaner
Chantelle Molyneux
10.2011 - 07.2014
Kitchen Hand
Pizza Pizza
03.2007 - 01.2011
Certificate IV Education Support
North Metropolitan TAFE
Diploma of Specialist Make-up Services
Perth College of Beauty Therapy
Certificate II Information Technology
Clarkson Community High School
Certificate III Multimedia
Clarkson Community High School
High School Diploma -
Clarkson Community High School