Ebony Smith
Beenleigh,QLD
Summary
Nando’s: Trained, mentored and managed crew members across four different restaurants spanning the Logan City Council area through to Springfield, demonstrating strong leadership, adaptability and the ability to build effective teams across multiple locations.
Nando’s – Loganholme: Led the store to achieve #1 in Queensland for key performance indicators (KPIs), including electricity, gas, waste management and overall turnover.
Nando’s – Team Retention: Maintained a consistent team of 11 staff members over four years, demonstrating strong staff engagement, leadership and team-building skills.
TAG Automotive: Progressed into the top three sales representatives within a relatively short period of employment, demonstrating strong communication, customer service, product knowledge and sales ability.
Coffee Club: Developed strong experience in customer service, staff supervision, training and mentoring, while helping maintain a positive and collaborative team environment.
Dreamworld – Events Team: Gained experience working within a large-scale events environment, adapting to busy periods and delivering customer-focused service as part of a team.
Experienced in POS systems, customer service, staff training, team leadership and day-to-day operations across hospitality, events and sales environments.
Overview
11
11
years of professional experience
Work History
Gaming Attendant
Southside Sports Club
Mount Gravatt, QLD
11.2024 - 03.2025
- Monitored gaming area to ensure compliance with regulations and safety standards.
- Assisted patrons in understanding gaming rules and procedures for an enjoyable experience.
- Operated gaming machines, troubleshooting issues to minimize downtime and enhance customer satisfaction.
- Maintained cleanliness and organization of gaming areas, promoting a welcoming environment for guests.
Supervisor
Coffee Club Cafe
06.2025 - 12.2025
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order taking and processing efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Adapted quickly to changing menu items and daily specials, enhancing customer satisfaction.
- Resolved customer complaints promptly, contributing to improved guest retention rates.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Sales Representative
TAG AUTOMOTIVE
Logan City, QLD
08.2024 - 12.2024
- Engaged customers to understand their automotive needs and provide tailored solutions.
- Executed product demonstrations, highlighting features and benefits of various automotive offerings.
- Developed strong relationships with clients, fostering loyalty through exceptional service.
- Assisted in managing inventory levels, ensuring availability of popular models for customer inquiries.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and repeat business opportunities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted detailed market analysis to guide development of sales strategies.
- Streamlined sales process, reducing time from lead to close.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
Supervisor
Nandos Peri Peri
Loganholme, QLD
10.2021 - 12.2024
- Supervised daily operations to ensure adherence to quality standards and service excellence.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented efficient workflow strategies, enhancing team productivity during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Monitored inventory levels, coordinating with suppliers for timely restocking of essential items.
- Conducted regular performance evaluations, providing feedback to improve employee engagement and efficiency.
- Developed training materials to support onboarding processes for new hires and ongoing staff development.
- Analyzed customer feedback to identify areas for service improvement and enhance guest satisfaction.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Overnight Team Lead
McDonald's Restaurant
Logan City, QLD
03.2021 - 10.2021
- Supervised overnight team operations, ensuring adherence to company policies and standards.
- Trained new employees on food safety protocols and operational procedures.
- Managed inventory levels, optimizing stock replenishment for efficiency.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Navigated complex problem-solving situations with creativity and adaptability, leading the team toward successful outcomes in challenging circumstances.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Barista
Dreamworld
Upper Coomera, QLD
09.2019 - 02.2020
- Prepared high-quality coffee beverages, ensuring consistency in taste and presentation.
- Operated espresso machines and grinders, maintaining equipment for optimal performance.
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
- Collaborated with team members to streamline operations during peak hours for improved efficiency.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Food and Beverage Attendant
Dreamworld
Upper Coomera, QLD
09.2019 - 02.2020
- Delivered exceptional customer service in fast-paced environment
- Assisted in food preparation and presentation for diverse events
- Maintained cleanliness and organization of dining and service areas
- Operated point-of-sale systems efficiently during peak hours
- Collaborated with team members to ensure smooth service flow
- Adapted quickly to changing menu items and customer preferences
- Resolved guest inquiries and concerns promptly to enhance satisfaction
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Enhanced dining experience by providing prompt and courteous service to guests.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Fostered positive dining atmosphere by engaging with guests and providing personalized service.
- Customized food and beverage options to accommodate special dietary requirements, increasing customer loyalty.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Monitored and managed reservation system, optimizing seating arrangements and reducing wait times.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
- Arranged tables and chairs for special occasions and events.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Set up advertising signs and displays on shelves, counters and tables.
Administrative Assistant
Options Group
Southport, QLD
09.2017 - 01.2019
- Managed scheduling for executives, ensuring optimal use of time and resources.
- Coordinated travel arrangements, streamlining logistics for business trips.
- Assisted in preparing reports and presentations, enhancing communication across departments.
- Maintained office supplies inventory, optimizing procurement processes and cost efficiency.
- Implemented document management system, increasing accessibility and reducing retrieval time.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Established administrative work procedures to track staff's daily tasks.
Waitress
Fresh Bun Cafe
Logan City, QLD
08.2014 - 01.2017
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed order taking and processing efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Adapted quickly to changing menu items and daily specials, enhancing customer satisfaction.
- Resolved customer complaints promptly, contributing to improved guest retention rates.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Back of House
Fish on Drews
Loganholme, QLD
08.2015 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Family And Community Services
TAFE Queensland
QLD07.2024
Tertiary Education
TAFE Queensland
QLD07.2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Excellent customer service
- Strong communication skills
- Quick learner
- Flexible schedule
- Highly observant
- Computer proficient
- Self motivated
- Adaptive and creative
- Friendly and outgoing
- Register proficient
- Excellent attendance
Timeline
Supervisor
Coffee Club Cafe
06.2025 - 12.2025
Gaming Attendant
Southside Sports Club
11.2024 - 03.2025
Sales Representative
TAG AUTOMOTIVE
08.2024 - 12.2024
Supervisor
Nandos Peri Peri
10.2021 - 12.2024
Overnight Team Lead
McDonald's Restaurant
03.2021 - 10.2021
Barista
Dreamworld
09.2019 - 02.2020
Food and Beverage Attendant
Dreamworld
09.2019 - 02.2020
Administrative Assistant
Options Group
09.2017 - 01.2019
Back of House
Fish on Drews
08.2015 - 01.2016
Waitress
Fresh Bun Cafe
08.2014 - 01.2017
Family And Community Services
TAFE Queensland
Tertiary Education
TAFE Queensland